Three Hour window for Arrival on All Moves
Below I will explain our availability, what our time frames are and what they mean, I appreciate you taking the time to read this as it does clear up any concerns you may have about the arrival time. As you can appreciate within the Sydney metro its just impossible to say we will be there at a certain time of the day especially if its after 9am. The transport industry is continuously being disrupted by ongoing roadworks, traffic and accidents, it is unprofessional to guarantee to be somewhere on time knowing this.
Our Windows for Arrival and how they work
Our first availability is 6am to 9am that is the first available time slot we have. If you were to select this time slot this means you are one of the first jobs of the day. Now due to traffic in the mornings it is really difficult to guarantee an exact time we can be there so we simply offer a 6am to 9am slot. 99.9% of the time we are within the times given, however if we have any difficulties on the road we will call to let you know there is a delay.
From then on we offer a three hour window for arrival from any time you wish to select on our form. We let you know to select the earliest you would be available allowing you to still be able to organise your day.
Example, the 3 hour window allows the first truck enough time to finish the 1st job and head to its second job, so if you choose the 10am to 1pm slot your truck can arrive at any time within that time frame, even 1pm. We can not say for certain it will be arriving at any time so please do not ask. The time slot gives the truck a 3 hour window to arrive, this usually is sufficient as most early jobs only take a couple of hours to complete so saying we hope to get there by 1pm is realistic in most cases, but you never know what little hiccups you could run into. For eg: A lift breaks down prior to the move and your big items don’t fit down the stairwell, so what we thought would be a simple easy move turns out that the sofa, fridge and buffet need to be brought down over the balcony. There is no way we will leave a customer in the lurch we will do the balcony lift and still keep our next customer happy as we will still arrive within the prepared window. Professionalism is to not over commit and make promises we cant keep, however if this particular truck has any delays on its jobs they will call as soon as they can to advise you of the delay.
Late 3 hour windows are offered for afternoon and evening bookings, same day bookings and after hours jobs. We will always aim to give you that 30 minute courtesy call to say we are on the way. We always take into consideration of the time you say you will be home from and aim to be there shortly after. However if a time slot becomes available earlier throughout the day we will call you to ask IF we can start earlier, you can always decline if you do need it later but we always offer you the option. Call us on 1800 784 256 to chat with us regarding our time frames.