The Call Out Fee clearly explained

Lock in & Secure Your Booking with Quick Move

Here we explain the call out fee. You may be wondering why you have to pay a call out fee when you book a move with us? Basically we charge just 30 minutes , half an hour as the fee to book in your move. The two hour minimum charge starts when we arrive at your door, the callout fee and the 2 hour minimum are totally separate charges.

Questions & Answers about the Callout Fee & How it Works

When Is the Callout Fee Paid and how?

When you book your job in with us you will be asked to make a secure online payment, the amount is half an hour, so example if you are choosing the 4.5T truck at a rate of $50 per half hour the to book in you will be asked to pay a once off callout fee of just $50. This is all done via our secure website https you can see in the address bar how secure we are,. You can pay this with a debit or credit card, and we accept the all major credit cards VISA , Mastercard and AMEX.  A tax invoice will be sent to you via email along with your booking confirmation.

Is the Call out Fee Refundable?

Similar to a booking fee, the callout fee is not refundable as per our terms of service states.

If I reschedule my move is the callout fee transferable?

Yes we now can reschedule your move without re-chargingthe fee, so you can simply transfer it to another date.

Is the Call out Fee part of the rate quoted?

No, the call out fee is totally separate from the rate quoted and not to be thought part of the total owing or a deposit. This means on the day if the removalists worked for 2 hours you will pay them 2 hours not 1.5.

Don’t get caught paying more than you should!

Some movers will say “No Call Out Fee” just to get your immediate attention, it means absolutely nothing as they will charge you various other charges instead.  Some will charge, fuel, GST, travel from depot to depot, and some I have even heard will charge you for stairs and hard and complicated access. We do not charge for stairs, its outrageous! If you are moving outside of the Sydney metro, you will be subject to fuel and travel back or to Sydney.