The Call Out Fee explained

Here we explain the call out fee we charge you. You may have wondered why you have to pay a call out fee, when you booked in a move with us? Basically we don’t charge travel, fuel and add taxes to the total of your move, we simply take a small one off call out fee of just $45 as of the 1st of January 2016.

The callout fee is paid at the time of booking

When you book your move in with us you will be directed to the PayPal website to make a secure online payment of $45, this is all done via the PayPal website you do not need a PayPal account all you need is a bank debit card and you can use that through PayPal, a tax invoice will be sent to you via email.

Is the Call out Fee Refundable?

No the callout fee is not refundable, it is a payment used to lock a position in on a certain day therefore we may turn down other potential customers wishing to book on the same day, so the callout fee guarantees your position is locked in, therefor if you wish to cancel it is not refundable.

If i reschedule the move is the callout fee transferable?

No callout fees are not transferable, therefore if you cancel your move and wish to reschedule to another date or time you will have to pay the callout fee for that particular day.

Is the Call out Fee apart of the rate quoted?

No, the call out fee is totally separate from the rate quoted and not to be thought part of the total owing. This means on the day if the removalists did 2 hours you will pay them 2 hours not 1.5.

Dont get caught paying more than you should!

Some movers will say “No Call Out Fee” just to get your immediate attention, it means absolutely nothing as they will charge you various other charges instead.  Some will charge tolls, fuel, GST, travel from depot to depot, and some i have even heard will charge you for stairs and hard and complicated access. We do not charge for stairs, its outrageous!

Obviously if you are moving outside of the Sydney metro, you will be subject to fuel, tolls and travel back or to Sydney.


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