We should change our name to Rescue Movers!
I am absolutely blown away by the amount of calls we get daily saying that they have had their mover cancel on them the very same day they are moving, who are these amateur’s? After several hundred calls and conversations with customers being let down I have summed it up to what I think is going on here, and here are my thoughts.
Its too easy to simply say you are a removalist these days. All you have to do is buy a van and place an ad on gumtree. Its overwhelming the amount of people doing this, mainly backpackers looking to make a quick buck, but it doesn’t stop there and allot of the time the people that are making these false claims are not at all equipped, trained or have any type of moving experience let alone customer service skills.
What type of impact do these guys have on you?
Sure they are cheap, really cheap, they actually under quote the Australian standard minimum hourly wages which is shocking, illegal and down right un Australian. Your asking me how does this effect you? Well based on my several hundred discussions with customers that have been let down, I have summed it up as to what these guys are actually doing.
You call them because they advertise the cheapest rates, they take your booking knowing that there is a high percentage that they will end up cancelling on you. You see what they do is play with your move, they do this by getting other interested people to bid higher, or they simply quote higher for a job that is booked on the same day as yours, when they get a booking for a higher amount they don’t tell you, nor do they even have the decency to cancel. Why do they do this? So that in the event the higher priced job cancels on them they can always fall back on you, the lower priced job, how dare they treat you like this right?
Read on more about how these guys operate, how we are completely different!
We will never ever cancel your move on you!
How can we say this?
Easy we have over 14 trucks in Sydney alone, there is absolutely no way that we will ever double book anyone! Unlike the typical fake mover that just has 1 truck! This is really important for you to understand, never trust these guys. Our network of professionals is huge. I would make a big call and say we are most likely the largest network in Sydney, having professional help on standby when we are under the pump makes things really easy to manage.
We will never ignore your calls
How can we say that?
Easy we have several staff that operate 12 hours a day dealing with customer inquiries, we also have an operations manager that you can call direct on his mobile to make any inquiry what so ever. Unlike the dodgy mover on gumtree that is a one man band operating from his driver seat. Who do you think answers his phone when he is working? Correct these guys are lacking the main essential ingredients that make a move smooth sailing.
We wont turn up un-equiped to move you
The small operators that are flooding the industry are not properly equipped with the tools & materials needed to efficiently move someone. Just recently I noticed a small pantech truck in the CBD parked up on the footpath loading furniture, my jaw dropped when I noticed the lack of care whilst maneuvering the items and to top it off they had it all stacked on top of each other with absolutely no protection between the surfaces.
Our promise is to protect every single item regardless of its age or condition, we wrap all furniture in professional moving quilted blankets. Fridges especially require heavy duty quilted pads, I am amazed to see that these guys have not had the decency to learn how its done right nor bothered to purchased the correct gear to do the job.
We wont send inexperienced movers
Do you honestly think that the guys advertising $36 per hour have any idea how to move furniture? They don’t, trust me, no experience and never even worked for another company to learn how to move the basic items. Elevated properties with stairs scare them and they may leave heavy items behind that are complicated. I have even rescued moves that movers simply turned up and walked away immediately after discovering the hard access, not really what you want is it especially last minute, but don’t be shocked it is becoming more and more common. We get these calls daily and some of the movers were actually well known on Google, but cheap & nasty.
Now our promise is to only send men that are equipped, trained and ready to move under any condition. We take pride in training the men to a standard where we believe they need to be before we send them out to move. On some moves we will send 3 men rather than 2 as we conduct on hand training on real jobs, the supervisor leading hand oversees all aspects on the day to ensure care & safety is being practice.
Is it really cheaper to hire these amateurs?
So lets look at a couple of scenarios, I have calculated these figures on real life prices advertised on gumtree. Ok so lets just say you found a “Mover” and he says “I am the best and cheapest prices start at just $36 phh” you think wow that’s really good eh, because you have had quotes at $47.50 from Quick Move and that’s $11.50 saving per 30 minutes right? WRONG! I wont go completely into it but after they breakdown the costs they are not to far away from our price, you may see a few dollars in savings after they drop all their other fees on you but read on for the big bombshell!
Here is the most important fact and it definitely is the most crucial part of my point I am trying to make here. If these guys take just 1 hour or less longer than what we would, you would have paid more already. Just a measly hour or even 30 minutes in some instances is all it takes and the budget is out the window, they increase the time simply by just by dragging their feet or they are not fit and healthy enough to keep the ball rolling. The obvious inexperienced techniques you will definitely notice may get them caught up and then the clock starts to tick every minute that goes by. You wish you would of hired a real company rather than some guy & a truck that talks to much about himself! These guys are small fish and they want to maximise the hours charged on each job as they may only have just that one job, where we are in fact the opposite. We have plenty of work and are getting the job done quicker and moving on to the next one faster, saving you money and us time. I have addressed all these issues in a recent blog on my google blog check it out.
Here is a breakdown of how you could make the wrong choice
$36.50 excl GST > Hours charged 5 hrs > Your total – $200.75
$47.50 Incl GST > Hours Charged 4.5 hrs Your total – $213.75
You saved yourself $13 !!! woo hoo!!!
But for that $13 you saved here is what you got!
More than likely you had a really bad experience! The guys talked too much, they took forever in the truck they didn’t really know how to get the fridge down the stairs, the fridge was scratched and the walls were damaged, the timber architrave around the entry doors were scratched and dented, most of the fragile items in the boxes were broken, the mattress got stained and dirty from no protection, your timber floors were marked because they didn’t think to cover it first, you and your mates had to assist and did most of the work to make things go quicker!
If you had of chose Quick Move you would of received
A pleasant experience! You were asked to relax whilst the removalists initially wrapped and protected the surfaces and fragile items, you were amazed how efficient they communicated with each other and how easy they made the job look, the fridge was wrapped up like a baby, you would of noticed that particular items were taken first to the truck and the movers advising why they pack a certain way to avoid damages, the job went smooth and quick you are very happy and glad you chose Quick Move.
In a nut shell we are faster, fitter and more reliable, experienced & professional in all aspects of the move. The small amount you may save by hiring the amateurs is unlikely to happen and 99% of the time you will pay alot more rather than save.
Now you want to compare the real “Removalist Companies” now right?
Dont make the same mistake, now without bad mouthing other removalist companies, the way they conduct themselves and so on I would like to just say this “Google Reviews”. It is an amazing little thing that allows these companies customers to have a say about what type of experience they received, its difficult to get people to leave good feedback as good service is expected regardless, but bad feedback is given freely and honestly the way it should. We all know bad news travels faster than good news! I have read all of our competitors reviews and I am absolutely gob smacked at some of the reviews I have seen. If true i would hate to think that the problems they obviously have been having are still there, you see it only takes a few wrong choices with hiring inexperienced men and the consequences are critical.
All i am going to say is do your homework!
Research the reviews for each company you call and speak with the staff in person to get your own opinion before judging. I recommend you call our competitors and then call us, that’s how confident we are. You will notice the difference in customer service, knowledge and how easy we take booking and payments.
Finally, I think I have made my point without pin pointing or naming anyone and I hope you guys that read this do indeed take into consideration my findings. Thank you for your time and we look forward to hearing from you soon. if you like this article i have a similar one that discusses bad operators and dodgy inexperienced removalists in Sydney