IMORTANT MESSAGE TO OUR CUSTOMERS
It is business but not as usual here at Quick Move with some changes to our service and an important message to our customers. We are not at this stage being shut down, If we were to be deemed a non essential business by the Australian government we will immediately put up a notice clearly displaying that, there is a little confusion out there about this topic as to what businesses are being considered essential and not during the crisis, But rest assured if we were to be shut down due to the corona-virus we will full refund any money paid upon cancelling bookings this is 100% guaranteed. Feel free to call us at anytime to ask questions, however i have put a detailed response to most questions bellow.
To ensure the safety of our staff and customers we have made some serious changes to the way we are conducting our service. we know you can appreciate what we are doing and for the fact that we all need to do our part in trying to stop the spread of COVID-19.
Effective immediately as part of our daily routine we have implemented some serious changes to the way we are providing removal services for customers. Please read the following points carefully. Its difficult to put this politely so instead i’ll be very blunt and to the point hope you can understand.
Firstly and most importantly due to the virus being so contagious we will not provide our service to any positive case or recovered positive cases, nor anyone that is waiting test results or in fact showing signs of the virus. For these people i am terribly sorry, my heart goes out to you and we all wish you the best. Unfortunately we just can not put our staff in harms way like that knowing how bad this situation is,
For those that we can help, please adhere to our following points.
- No cash will be accepted under any circumstance
- No handshaking, touching patting on the back
- No gestures to feed or provide drinks for the staff
- Keep a minimum 2 metres distance away from the staff
- Please disinfect your house hold belongings prior to us arriving
- Please make a clear pathway for the staff to enter and leave the property.
- Hold open doors with whatever you can so that we are not needing to touch handles constantly.
- Cough into your elbow and please keep the chat to the bare minimal.
We will be taking payments over the phone with Visa, Mastercard or Amex. We will be wearing protective equipment when deemed necessary and if available to our staff they will wear it at all times. We will be consistently taking short breaks to wash our hands and sanitise.
We understand these times are very difficult for yourself and we appreciate your full cooperation in adhering to our changes effective immediately.
We will update this page continuously and make changes as deemed necessary after given more advice from the Government and health authorities. If you have any questions please do not hesitate to contact us on 0487 399 669