When you ask a removalist are they insured and they say YES…..
What they are actually saying is Yes we have comprehensive vehicle insurance, yes we have public liability insurance! But that is not what you want to know is it? FYI Quick Move is fully insured for public liability up to $20 million & property damage, this means if we knock over a $5000 vase whilst delivering your furniture we have the insurance to cover the bill!
You see there is no automatic cover for furniture removalists, no insurance company wants to insure removalists period, however there is a company that will insure your items for you to keep your mind at ease. removalsinsurance.com.au is what most companies use, its a one off insurance policy that you will take out for the particular move.
Now are your items insured with Quick Move?
There is Two types of insurance Quick Move can offer
- Brand New Furniture is fully protected FREE, it must be brought + picked up from the retailer and in the original packaging, and a receipt of purchase is required, again even though its FREE you still need to choose this option, as we will need to know more about the particular item/delivery ect and there is terms & conditions that apply.
- Second Hand Furniture, Optional you must request this particular Insurance!, though it is up to Quick Move to decide if we will accept to insure a second-hand item, we will assess the item and its condition first, if we are willing to insure the item we will provide you with a separate quote and issue an invoice as well as the terms & conditions..
It’s great that Quick Move customers do have an option to insure their items if they feel it’s necessary, however as it stands without choosing the type of insurance you need, you are automatically not insured, honestly out of 100 pickups we may only have One person request insurance, simply due to the fact that people know they are taking risks buying furniture from eBay & gumtree site unseen.
Here is something to think about
Buying Furniture unseen from eBay is a Risk, simple as that if the seller says “no marks , no scratches, it’s purely your choice to believe them, however we cannot protect you from being caught out by a seller that told you fibs about the condition, What we can do though if you are concerned simply request us to inspect the item before we touch it, we are happy to do that free of charge, but again it’s an option and you must choose to take that.
It’s not Fair, that you get caught out buying something that was incorrectly described, we totally understand that but by the same token it’s not fair that Quick Move takes the responsibility for that either. And there are many scenarios i can think of that can happen like even if you did inspect the furniture at the sellers property and it was in great condition, then you left and unfortunately it was damaged whilst being moved by the seller? The seller can easily blame the transport service right?, So unless you have organised insurance for this particular item with us the answer is you are not covered, we will not accept any responsibility for damaged items or marks or scratches our terms & conditions are clear on the booking form, the website & the invoice.
Our Free Inspection Reports & Company Policy on Damages
At your request, and i envisage your request! we will inspect the item we are picking up, give you a call and discuss the condition of the item, we can even take pictures and text you. If we inspect the item and say its in great condition no marks and then it arrives damaged and scratched we will pay to either repair or replace the item to the value of $1000. This is the only liability we will accept, it is company policy to only accept claims that have asked us to inspect the item before we deliver it and have provided you a description either verbal, or text message.