Category Archives: Questions & Answers

Have a . question about our services in Quick Move?, here we will try and answer all questions

Booking Times & What They Mean

Three Hour window for Arrival on All Moves

Below I will explain our availability, what our time frames are and what they mean, I appreciate you taking the time to read this as it does clear up any concerns you may have about the arrival time. As you can appreciate within the Sydney metro its just impossible to say we will be there at a certain time of the day especially if its after 9am. The transport industry is continuously being disrupted by ongoing roadworks, traffic and accidents, it is unprofessional to guarantee to be somewhere on time knowing this.

Our Windows for Arrival and how they work

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Our first availability is 6am to 9am that is the first available time slot we have. If you were to select this time slot this means you are one of the first jobs of the day. Now due to traffic in the mornings it is really difficult to guarantee an exact time we can be there so we simply offer a 6am to 9am slot. 99.9% of the time we are within the times given, however if we have any difficulties on the road we will call to let you know there is a delay.

From then on we offer a three hour window for arrival from any time you wish to select on our form. We let you know to select the earliest you would be available allowing you to still be able to organise your day.

Example, the 3 hour window allows the first truck enough time to finish the 1st job and head to its second job, so if you choose the 10am to 1pm slot your truck can arrive at any time within that time frame, even 1pm. We can not say for certain it will be arriving at any time so please do not ask. The time slot gives the truck a 3 hour window to arrive, this usually is sufficient as most early jobs only take a couple of hours to complete so saying we hope to get there by 1pm is realistic in most cases, but you never know what little hiccups you could run into. For eg: A lift breaks down prior to the move and your big items don’t fit down the stairwell, so what we thought would be a simple easy move turns out that the sofa, fridge and buffet need to be brought down over the balcony. There is no way we will leave a customer in the lurch we will do the balcony lift and still keep our next customer happy as we will still arrive within the prepared window. Professionalism is to not over commit and make promises we cant keep, however if this particular truck has any delays on its jobs they will call as soon as they can to advise you of the delay.

Late 3 hour windows are offered for afternoon and evening bookings, same day bookings and after hours jobs. We will always aim to give you that 30 minute courtesy call to say we are on the way. We always take into consideration of the time you say you will be home from and aim to be there shortly after. However if a time slot becomes available earlier throughout the day we will call you to ask IF we can start earlier, you can always decline if you do need it later but we always offer you the option. Call us on 0487 399 669 to chat with us regarding our time frames.

Why choose us over another mover?

We should change our name to Rescue Movers!

I am absolutely blown away by the amount of calls we get daily saying that they have had their mover cancel on them the very same day they are moving, who are these amateurs? After several hundred calls and conversations with customers being let down I have summed it up to what I think is going on here, and here are my thoughts.

Its too easy to simply say you are a removalist these days. All you have to do is buy a van and place an ad on gumtree. Its overwhelming the amount of people doing this, mainly backpackers looking to make a quick buck, but it doesn’t stop there and alot of the time the people that are making these false claims are not at all equipped, trained or have any type of moving experience let alone customer service skills.

What type of impact do these guys have on you?

Sure they are cheap, really cheap, they actually under quote the Australian standard minimum hourly wages which is shocking, illegal and down right un Australian. Your asking me how does this effect you? Well based on my several hundred discussions with customers that have been let down, I have summed it up as to what these guys are actually doing.

You call them because they advertise the cheapest rates, they take your booking knowing that there is a high percentage that they will end up cancelling on you. You see what they do is play with your move, they do this by getting other interested people to bid higher, or they simply quote higher for a job that is booked on the same day as yours, when they get a booking for a higher amount they don’t tell you, nor do they even have the decency to cancel. Why do they do this? So that in the event the higher priced job cancels on them they can always fall back on you, the lower priced job, how dare they treat you like this right?

Read on more about how these guys operate, how we are completely different!

We will never ever cancel your move on you!

How can we say this?

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Easy we have over 20 trucks in Sydney alone, there is absolutely no way that we will ever double book anyone! Unlike the typical fake mover that just has 1 truck! This is really important for you to understand, never trust these guys. Our network of professionals is huge. I would make a big call and say we are most likely the largest network in Sydney, having professional help on standby when we are under the pump makes things really easy to manage.

We will never ignore your calls

How can we say that?

Easy we have several staff that operate 12 hours a day dealing with customer inquiries, we also have an operations manager that you can call direct on his mobile to make any inquiry what so ever. Unlike the dodgy guy on gumtree that is a one man band operating from his driver seat. Who do you think answers his phone when he is working? Correct these guys are lacking the main essential ingredients that make a move smooth sailing.

We won’t turn up un-equiped to relocate you

The small operators that are flooding the industry are not properly equipped with the tools & materials needed to efficiently remove someones belongings. Just recently I noticed a small pantech truck in the CBD parked up on the footpath loading furniture, my jaw dropped when I noticed the lack of care whilst maneuvering the items and to top it off they had it all stacked on top of each other with absolutely no protection between the surfaces.

Our promise is to protect every single item regardless of its age or condition, we wrap all furniture in professional moving quilted blankets. Fridges especially require heavy duty quilted pads, I am amazed to see that these guys have not had the decency to learn how its done right nor bothered to purchased the correct gear to do the job.

We wont send inexperienced movers

Do you honestly think that the guys advertising $36 per hour have any idea how to maneuver furniture? They don’t, trust me, no experience and never even worked for another company to learn how to remove the basic items. Elevated properties with stairs scare them and they may leave heavy items behind that are complicated. I have even rescued jobs that other companies simply turned up and walked away immediately after discovering the hard access, not really what you want is it especially last minute, but don’t be shocked it is becoming more and more common. We get these calls daily and some of the movers were actually well known on Google, but cheap & nasty.

Now our promise is to only send men that are equipped, trained and ready to relocate under any condition. We take pride in training the men to a standard where we believe they need to be before we send them out to move. On some jobs we will send 3 men rather than 2 as we conduct on hand training on real jobs, the supervisor leading hand oversees all aspects on the day to ensure care & safety is being practice.

Is it really cheaper to hire these amateurs?

So lets look at a couple of scenarios, I have calculated these figures on real life prices advertised on gumtree. Ok so lets just say you found a “Mover” and he says “I am the best and cheapest prices start at just $36 phh” you think wow that’s really good eh, because you have had quotes at $47.50 from us and that’s $11.50 saving per 30 minutes right? WRONG! I wont go completely into it but after they breakdown the costs they are not to far away from our price, you may see a few dollars in savings after they drop all their other fees on you but read on for the big bombshell!

Here is the most important fact and it definitely is the most crucial part of my point I am trying to make here. If these guys take just 1 hour or less longer than what we would, you would have paid more already. Just a measly hour or even 30 minutes in some instances is all it takes and the budget is out the window,  they increase the time simply by just by dragging their feet or they are not fit and healthy enough to keep the ball rolling. The obvious inexperienced techniques you will definitely notice may get them caught up and then the clock starts to tick every minute that goes by. You wish you would of hired a real company rather than some guy & a truck that talks to much about himself! These guys are small fish and they want to maximise the hours charged on each job as they may only have just that one job, where we are in fact the opposite. We have plenty of work and are getting the job done quicker and moving on to the next one faster, saving you money and us time. I have addressed all these issues in a recent article i wrote check it out.

Cheap and Nasty Removalists

More than likely you had a really bad experience! The guys talked too much, they took forever in the truck they didn’t really know how to get the fridge down the stairs, the fridge was scratched and the walls were damaged, the timber architrave around the entry doors were scratched and dented, most of the fragile items in the boxes were broken, the mattress got stained and dirty from no protection, your timber floors were marked because they didn’t think to cover it first, you and your mates had to assist and did most of the work to make things go quicker!

If you had of chose Quick Move you would of received

A pleasant experience! You were asked to relax whilst the removalists initially wrapped and protected the surfaces and fragile items, you were amazed how efficient they communicated with each other and how easy they made the job look, the fridge was wrapped up like a baby, you would of noticed that particular items were taken first to the truck and the guys advising why they pack a certain way to avoid damages, the job went smooth and quick you are very happy and glad you chose Quick Move.

In a nut shell we are faster, fitter and more reliable, experienced & professional in all aspects of the removal. The small amount you may think you are going to save by hiring the amateurs is unlikely to happen and 99% of the time you will pay alot more rather than save.

Now you want to compare the real “Removalist Companies” now right?

Don’t make the same mistake, now without bad mouthing other moving companies, the way they conduct themselves and so on I would like to just say this “Google Reviews”. It is an amazing little thing that allows these companies customers to have a say about what type of experience they received, its difficult to get people to leave good feedback as good service is expected regardless, but bad feedback is given freely and honestly the way it should. We all know bad news travels faster than good news! I have read all of our competitors reviews and I am absolutely gob smacked at some of the reviews I have seen. If true i would hate to think that the problems they obviously have been having are still there, you see it only takes a few wrong choices with hiring inexperienced men and the consequences are critical.

All i am going to say is do your homework!

Research the reviews for each company you call and speak with the staff in person to get your own opinion before judging. I recommend you call our competitors and then call us, that’s how confident we are. You will notice the difference in customer service, knowledge and how easy we take booking and payments.

Finally, I think I have made my point without pin pointing or naming anyone and I hope you guys that read this do indeed take into consideration my findings. Call us today and save on time and money. 0487399669.

The Call Out Fee clearly explained

Lock in & Secure Your Booking with Quick Move

Here we explain the call out fee. You may be wondering why you have to pay a call out fee when you book a move with us? Basically we charge just 30 minutes , half an hour as the fee to book in your move. The two hour minimum charge starts when we arrive at your door, the callout fee and the 2 hour minimum are totally seperate charges.

Questions & Answers about the Callout Fee & How it Works

When Is the Callout Fee Paid and how?

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When you book your job in with us you will be asked to make a secure online payment, the amount is half an hour, so example if you are choosing the 4.5T truck at a rate of $50 per half hour the to book in you will be asked to pay a once off callout fee of just $50. This is all done via our secure website htps you can see in the address bar how secure we are,. You can pay this with a debit or credit card, and we accept the all major credit cards VISA , Mastercard and AMEX.  A tax invoice will be sent to you via email along with your booking confirmation.

Is the Call out Fee Refundable?

Similar to a booking fee, the callout fee is not refundable as per our terms of service states.

If I reschedule my move is the callout fee transferable?

Yes we now can reschedule your move without re-chargingthe fee, so you can simply transfer it to another date.

Is the Call out Fee part of the rate quoted?

No, the call out fee is totally separate from the rate quoted and not to be thought part of the total owing or a deposit. This means on the day if the removalists worked for 2 hours you will pay them 2 hours not 1.5.

Don’t get caught paying more than you should!

Some movers will say “No Call Out Fee” just to get your immediate attention, it means absolutely nothing as they will charge you various other charges instead.  Some will charge, fuel, GST, travel from depot to depot, and some I have even heard will charge you for stairs and hard and complicated access. We do not charge for stairs, its outrageous! If you are moving outside of the Sydney metro, you will be subject to fuel and travel back or to Sydney.

Trading Hours – 7 Days a Week

Times We Trade for Furniture Removals

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Quick Move operates 7 days a week, during Monday to Friday our communication hours are 7am – 7pm, Monday to to Sunday. Our office is open during weekends making it even more convenient to make a booking in your own personal time, everyone is busy these days and time is of the essence, we understand how difficult it can be to make call during work hours hence why we decided to be even more flexible and give our customers the opportunity to have a chat with our furniture removalists during these after hours.

Speak with our Staff Today

For more information call right now call 0487 399 669, friendly staff ready to take your call, if its a quote request simply use the website and our back end team will shoot across an email in an instant for you, we take bookings online 24 hours a day, even last minute late emergency removalist jobs no problem we will manage to get it done, we have a large fleet of movers.

We Do not charge any extra for weekend Removals

You will be happy to hear that our prices are the same 7 days a week so Weekends regardless are the same price as cheap Tuesday, everyday is cheap and we make certain that you get the best experience when hiring our services.

Call us today for a free quote on 0487 399 669.

Prohibited items That We Won’t Remove

Somethings we just can not take for you

At Quick Move we strive to make certain that everything and everyone is safe when we are providing a service, and some things our insurer just will not cover us for. In order for us to keep safe and insured, we must not remove certain items from the home. If we deem them to be unsafe or high risk, we simply will not move them. When we say high risk we mean it could cause damage to us, you, or the furniture items or property. Below you will find a list of items we will not move, carry or relocate for you, these items will be left at the pickup address, we will advise you of the items we will not take before we leave so that you can make alternative arrangements.

Quick Move will not transport the following items

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Prohibited substances

  • Paint
  • tiles
  • any Liquids incl Oils
  • any Flammable substances
  • Rocks
  • Dirt & Sand
  • and any other type of loose substance

Prohibited items

  • Gas Bottles
  • Weapons
  • Illegal paraphernalia,
  • Illegal items
  • oily car parts
  • greasy parts

Prohibited Animals

  • pets
  • reptiles
  • birds
  • and any item with any infestation of pests

The following must be considered for us to move these items

  1. Lawn mowers & petrol operated tools must be drained of the petrol and wrapped in something and taped up.
  2. BBQ’s and stoves must be clean and free of grease or oil.
  3. Fridge & freezers must be empty and dry, not leaking water

It is at our discretion if we decide not to move an item and there will be no negotiation if we decide any items are dangerous or illegal. In the event that this may occur you have the option to move those selected items yourself or find an alternative, any cancellations will incur fees and charges.