Help Desk FAQ

At QuickMove®, we know that moving comes with many questions — and we’re here to provide clear answers. As a locally owned and operated Sydney-based removalist company, we proudly service all suburbs within the Greater Sydney region. If you’re moving locally, you’ll enjoy great benefits such as free fuel, no return-to-depot charges, and time billed only from pickup to delivery at your Sydney addresses — making your move simple and cost-effective.

All moves must start or end in Sydney, as our trucks and operations are based here. While we don’t provide local-only services outside of Sydney, we do offer long-distance relocations from Sydney to major NSW regions including Newcastle, Wollongong, Canberra, Lake Macquarie, the Central Coast, and as far as Coffs Harbour in the north and Batemans Bay in the south. For these regional moves, return travel time, tolls, and fuel costs will apply and be added to your final total.

Browse the FAQs below to learn more about our pricing, services, and what to expect from your move with QuickMove®.

Frequently Asked Questions & Answers

Every home is different, each job is quoted individually. Consequently, prices depend on the size of the load. The minimum charge and the half hourly rate that applies afterward. Get a free quote, and we will give you the absolute best price in Sydney.

We have a wide range of truck sizes to choose from, for all size moves, here is the list of truck sizes, click on the one you like for more information. 1T ute, 2T Van, 3T Truck, 4.5T Truck, 6T Truck, 8T Truck, 10T Truck and 12T Truck.

As standard we will always send two strong hardworking movers to every job, unless you specifically organise with us prior for more or less men.

Yes we have a small two hour hire charge as the minimum time/charge the price varies based on the job type and typically the size of the load.

Yes, all our prices include GST. In fact, we believe in transparency; unlike some other movers, we do not hide this tax in our quotes. Thus, you can trust that there are no hidden costs.

No, there are no fuel levies for moves within the Sydney metro area. However, for moves outside Sydney, such as to The-Central Coast, or areas like Woolongong-Blue-Mountains ect...we must.

In some cases, there may be a charge for complicated access, such as stairs or long distances between the pickup location and the truck. Specifically, this typically incurs a one-time fee of $50 per man; however, it can be waived depending on the situation. Hence, we always assess each job individually.

Yes, we wrap your items in blankets at no extra cost. Furthermore, as part of the service we plastic shrink wrap all mattresses free of charge to ensure no dirty marks whilst moving them.

For moves within Sydney, time starts and ends at your location, meaning there are no extra charges for the return trip. On the other hand, for moves outside of Sydney, additional charges do apply. Consequently, please plan accordingly.

Absolutely! We provide free assembly and disassembly services for beds and furniture at no extra cost. We believe this service is essential to our moving process, ensuring your experience is as smooth as possible.

Our drivers use advanced GPS technology to estimate arrival times based on traffic and distance. However, it’s important to note that the ETA is merely an estimate and can change due to unforeseen circumstances like roadworks or accidents. Thus, we appreciate your understanding.

Getting a quote is easy! Written quotes are sent via email. Please remember that phone estimates are rough guides; therefore, the final quote may vary based on job specifics. For the most accurate quote, providing detailed information is crucial.

Certainly! QuickMove® provides removal services for offices of all sizes. If you’re interested, please contact us for a free quote, and we will be happy to assist you.

To ensure safety and compliance, we do not transport certain items. For example, we do not move prohibited substances, such as paints and flammable items, or pets. Additionally, we aim to communicate clearly about any restrictions.

We accept major credit cards (Visa, Mastercard, and AMEX); however, please note that we do not accept cash on completion. Therefore, ensure you have an appropriate payment method ready.

Yes, we have public liability and goods in transit insurance. However, please be aware that we do not cover second-hand items for accidental damage during loading and unloading. Consequently, we advise you to take precautions with valuable items and seek your own insurance, we can only suggest carters based on our experience.

You can easily reschedule your booking by replying to your confirmation email. However, please do this at least one day in advance to ensure we can accommodate your request. Thus, timely communication is key. Free resheduling up until 24 hours prior to moving date.

You can book online through our website, easy and convenient or by calling us directly. We encourage early booking, especially during peak seasons, to secure your preferred date. By doing so, you will help us plan accordingly. Book online here.

We operate 7 days a week from 7 am to 7 pm. During these hours, feel free to call us for assistance with any inquiries.