Pricing, Rates & Payments
How much does a move cost?
The cost of a move can vary depending on several factors, including the size of the move, the number of movers required, the truck size, and the distance between the pickup and delivery locations. Many people searching online ask “how much do removalists cost in Sydney?” or “what is the hourly rate for a removalist?”, and the answer usually depends on the type of move being completed.
Most local furniture removals begin with a minimum booking period of two hours, which allows enough time for the removalists to load the truck, transport your furniture, and begin unloading at the new location. After the initial two hours, the move typically continues at discounted half-hourly rates, which are calculated based on the truck size and the number of movers required.
For example, smaller moves such as apartments, furniture deliveries, or partial relocations may require a smaller truck and fewer hours, while larger house moves or office relocations may require a bigger truck and additional time.
The final cost of a move can also be influenced by factors such as:
the amount of furniture being moved
property access (stairs, elevators, long carry distances)
the distance between locations
the time required to safely load and unload the truck
The best way to receive an accurate price is to speak directly with your removalist and provide details about your property and furniture. This allows the moving company to recommend the correct truck size and provide a realistic estimate for your move.
Do you offer fixed-price moves?
Yes, fixed-price moving options are available for certain types of relocations. Many people searching online ask “can removalists offer a fixed price for moving?” or “are fixed price removalist quotes available for interstate moves?”. The answer is yes, but fixed pricing usually applies to larger or longer-distance moves where the scope of the job can be clearly assessed in advance.
Fixed-price moves are most commonly used for interstate relocations, long-distance moves, and full home relocations where the amount of furniture, distance travelled, and access conditions can be properly evaluated before the move takes place. Once these details are confirmed, a removalist can provide a set price for the entire move, allowing customers to know the total cost upfront.
For many local Sydney moves, hourly pricing is often more suitable because the time required can vary depending on factors such as stairs, elevators, access to the property, parking distance, and the amount of furniture being moved. In these cases, hourly rates can provide a fair and flexible option for both small and medium home moves.
If you’re planning a long-distance move, interstate relocation, or a full house move, a fixed-price quote can be arranged after reviewing the details of the move. Providing accurate information about the property, furniture, and locations involved helps ensure the fixed price quote is realistic and covers the full scope of the relocation.
Is GST included in your pricing?
Yes, all of our pricing includes GST. Many customers searching online ask “do removalist prices include GST?” or “are removalist quotes in Sydney GST inclusive?”, so it’s important to make this clear before booking a move.
At QuickMove®, we believe in transparent pricing, which means the price you are quoted already includes GST in the total rate. This helps customers avoid confusion or unexpected costs when receiving their final invoice.
Some moving companies advertise hourly rates that exclude GST, which may only be added later when the final bill is issued. Always check whether a removalist quote is GST inclusive or GST exclusive when comparing prices.
With QuickMove®, all rates are clearly stated and GST inclusive, so customers know exactly what they are paying for their move.
Do you charge callout fees?
No, we do not charge separate callout fees for moves within the Sydney metro area. Many people searching online ask “do removalists charge a callout fee?” or “are there callout fees for removalists in Sydney?”, so it’s important to understand how moving costs are structured.
At QuickMove®, all relevant service costs are already included within the minimum booking period, which is two hours. This means there are no additional callout charges added before or after the job. The minimum booking simply covers the initial time required for the removalists to arrive, load the truck, transport your furniture, and begin unloading at the new location.
Our pricing is structured based on truck size and two professional movers, with the first two hours covering the minimum booking period. After that, the move continues at discounted half-hourly rates.
Typical pricing is as follows:
2–3 tonne truck: $300 for the first two hours, then $60 per half hour after that
4–6 tonne truck: $325 for the first two hours, then $65 per half hour after that
8–10 tonne truck: $350 for the first two hours, then $70 per half hour after that
Because the minimum charge already includes the service time and travel within Sydney, customers do not need to worry about separate callout fees being added to the bill.
This transparent pricing structure helps customers understand exactly how removalist costs work in Sydney, making it easier to estimate the total cost of a local move.
Do you charge fuel fees?
No, fuel fees are not charged for standard local moves within the Sydney metro area. Many customers searching online ask “do removalists charge fuel fees?” or “are fuel costs included in removalist pricing in Sydney?”, so it’s important to clarify how this works.
For most local Sydney moves, fuel costs are already included in the hourly rate, meaning there are no additional fuel surcharges added to the bill. This helps keep pricing simple and transparent when moving within the main Sydney service area.
However, for locations outside the main Sydney metro region, a 10% fuel levy may apply due to the additional travel distance required for the truck and movers. This typically applies to areas on the outskirts of Sydney, for example
Palm Beach
Camden
Picton
Wollongong
Central Coast
Blue Mountains
These areas require longer travel distances for removalist trucks, which increases fuel usage and travel time. The small fuel levy helps cover the additional cost of servicing these extended locations.
For most local house moves and furniture relocations within Sydney, customers can expect no separate fuel fees, with pricing remaining simple and easy to understand.
Do you charge for travel time?
Travel time between the pickup and delivery locations is included in the normal hourly rate. Many people searching online ask “do removalists charge travel time?” or “is travel time included when moving house?”, and in most local moves the time spent transporting your furniture from one address to the other is simply part of the moving service.
For standard local moves within the Sydney metro area, the time taken to drive between the pickup and drop-off location is included in the hourly moving rate. This means the removalists load the truck, travel to the new address, and begin unloading without any additional travel charges being added separately.
However, for locations outside the main Sydney service area, return travel may apply. Areas such as Palm Beach, Camden, Picton, Wollongong, the Central Coast, and the Blue Mountains require significantly longer travel distances for removalist trucks.
In these cases, travel time may be calculated from when the truck leaves Sydney until it returns to Sydney, or from the starting location if the move begins in those outer regions. This ensures the additional distance and time required to service these locations is fairly accounted for.
For the majority of local Sydney house moves, apartment relocations, and furniture deliveries, customers can expect travel between the pickup and delivery address to be included within the normal hourly moving rate.
Do you charge extra on weekends?
No, the same moving rates apply seven days a week, including weekends. Many people searching online ask “do removalists charge more on weekends?” or “are moving costs higher on Saturdays or Sundays?”, as some moving companies increase their prices for peak days.
At QuickMove®, our hourly removalist rates remain the same Monday through Sunday, which means there are no weekend surcharges or higher rates for Saturday or Sunday moves. This allows customers to plan their move around work schedules, settlement dates, or rental lease changes without worrying about paying extra simply because it’s a weekend.
Weekend bookings are very common for home relocations, apartment moves, and furniture deliveries in Sydney, as many people prefer to move outside of normal work hours. By keeping the same removalist pricing across all seven days, customers receive clear and consistent pricing regardless of the day they book.
As with all moves, it’s still recommended to book your removalists early for weekend dates, as Saturdays and end-of-month periods tend to be the busiest times for moving services in Sydney.
Do you charge more on public holidays?
No, standard removalist rates apply on public holidays unless otherwise stated. Many people searching online ask “do removalists charge more on public holidays?” or “are moving costs higher on public holidays in Sydney?”, as some moving companies apply surcharge pricing during holiday periods.
At QuickMove®, our goal is to keep pricing simple and transparent, which is why our normal hourly rates generally remain the same even on public holidays. This allows customers to book a move on days such as long weekends or public holiday periods without automatically paying higher removalist rates.
Public holidays can often be a convenient time for home relocations, apartment moves, and furniture deliveries, as many people are already off work and able to coordinate their move more easily. By maintaining consistent pricing across weekdays, weekends, and most public holidays, customers can plan their move without unexpected price increases.
As with any moving service, it is still recommended to confirm availability in advance, as public holidays can be busy periods for removalists across Sydney.
Are there extra fees for stairs?
Yes, additional fees may apply for stairs or difficult access situations. Many customers searching online ask “do removalists charge extra for stairs?” or “are there additional fees for moving furniture up stairs?”, as certain property conditions can make a move more physically demanding for movers.
In situations where access is more challenging, a $50 per person fatigue allowance may apply. This can include circumstances such as:
multiple flights of stairs without elevator access
long carry distances between the truck and the property
steep driveways or difficult access points
buildings where furniture must be carried a significant distance
These conditions require additional effort and time from the removalists when lifting and transporting furniture safely.
The fatigue allowance helps account for the extra physical workload involved in moving heavy furniture through challenging access conditions, ensuring the move can still be completed safely and efficiently.
Whenever possible, it’s helpful to inform your removalist in advance if your property has stairs, long walkways, or difficult access, so the moving team can properly prepare and plan the job.
Do you charge extra for long walking distances?
Yes, additional charges may apply for long carry distances when furniture must be moved a significant distance between the truck and the property. Many people searching online ask “do removalists charge for long carries?” or “what is a long carry fee when moving house?”, as access conditions can affect how long a move takes and how physically demanding it is for the movers.
In situations where there is a long walking distance between the truck and the pickup or delivery location, a $50 per person fatigue allowance may apply. This can occur when removalists need to transport furniture over extended distances such as:
long apartment or building corridors
properties where the truck cannot park close to the entrance
large complexes or underground parking areas
steep driveways or difficult property access
The fatigue allowance may also apply in similar situations involving stairs, steep access points, or challenging entry conditions, where additional physical effort is required to move furniture safely.
If your property has limited parking access or a long distance between the truck and the entrance, it’s helpful to mention this when booking your move so the removalists can plan accordingly and provide the most accurate estimate for your relocation.
Do you charge for furniture assembly?
No, furniture assembly and disassembly are included in the normal hourly moving rate. Many people searching online ask “do removalists assemble furniture?” or “is furniture disassembly included when moving house?”, as larger items often need to be taken apart before they can be transported safely.
As part of the moving service, removalists can disassemble and reassemble common household furniture to make the move easier and protect items during transport. This commonly includes furniture such as:
beds and bed frames
dining tables
modular furniture
desks and office furniture
Because this work is carried out during the move, there are no separate assembly fees, and the time required is simply included within the normal hourly moving rate.
In some cases, furniture may need to be disassembled to fit through doorways, hallways, elevators, or staircases, or to ensure items can be safely loaded and secured inside the moving truck.
If you have furniture that may require assembly or disassembly during your move, it’s helpful to mention this when booking so the removalists can bring the appropriate tools and plan the move efficiently.
Do you charge toll fees?
Toll fees are only charged if toll roads are used during the move. Many people searching online ask “do removalists charge toll fees?” or “are toll road costs included in removalist pricing?”, particularly when moving across different parts of Sydney.
During a local move, the removalists will normally travel between the pickup and delivery locations using the most practical route. If a toll road is required or requested to reduce travel time, the toll cost may be added to the final invoice.
In many cases, customers choose toll roads when moving across Sydney to avoid traffic and complete the move faster, which can sometimes reduce the overall moving time. However, if a non-toll route is preferred, this can usually be arranged.
If you are moving between locations where toll roads are common, it’s always a good idea to confirm the preferred route with your removalist in advance, so you understand whether any toll charges may apply during the move.
Do I need to pay upfront?
Yes, a minimum booking payment is required at the time of confirming your move. Many customers searching online ask “do removalists require a deposit?” or “do I need to pay upfront for a moving service?”, and the answer usually depends on the moving company’s booking policy.
At QuickMove®, the minimum charge for your move is paid when the booking is confirmed. This secures your scheduled date and ensures the truck and removalist team are reserved specifically for your relocation.
If your move is completed within the minimum booking period and no additional charges apply, then no further payment is required on the day of the move.
However, if the move takes longer than the minimum booking time or additional services are required, any extra charges are simply paid once the job is completed.
This approach allows customers to secure their moving date in advance while only paying additional costs if the move requires extra time or services, making the process clear and transparent.
What payment methods do you accept?
We accept major debit cards, credit cards, and common digital payment methods for moving services. Many customers searching online ask “what payment methods do removalists accept?” or “can I pay for my move with a credit card?”, so it’s helpful to know what options are available before booking.
At QuickMove®, customers can typically pay using major debit and credit cards, along with widely used digital payment options, making it easy to complete payment securely and conveniently.
The minimum booking charge is usually paid at the time of confirming your move, which reserves your moving date and removalist team. If your move requires additional time or services beyond the minimum booking period, any remaining balance can be paid once the job is completed.
Offering flexible payment methods allows customers to pay for their house move, furniture delivery, or office relocation using the option that works best for them, helping keep the moving process simple and straightforward.
Do you accept cash?
No, cash payments are not accepted. All payments are made using secure electronic payment methods, which provides better security and clear payment records for both the customer and the moving company.
Many people searching online ask “can I pay removalists in cash?” or “do moving companies accept cash payments?”, but most professional removalists now use electronic payment systems to ensure every transaction is recorded and traceable.
At QuickMove®, payments can be made using major debit cards, credit cards, or approved digital payment methods, allowing customers to pay quickly and securely.
Using electronic payments also helps ensure accurate invoicing, payment tracking, and added security for both parties, which is especially important when booking professional removalist services for home moves, furniture deliveries, or office relocations.
Do you charge extra for heavy items?
Standard household furniture and appliances are included in the normal hourly moving rate, and most common items can be safely handled by two professional movers. Many customers searching online ask “do removalists charge extra for heavy furniture?” or “are heavy items included in moving costs?”, especially when moving large household items.
Typical heavy items such as fridges, washing machines, sofas, mattresses, dining tables, and standard home furniture are generally moved as part of the normal service and do not attract additional charges.
However, unusually heavy, oversized, or specialised items may require additional planning or extra movers to move them safely. This can include items such as:
large safes
commercial gym equipment
oversized stone tables
large pool tables
industrial equipment
In situations where an item is significantly heavier than standard household furniture, additional movers or specialised equipment may be required, which can affect the total moving time or labour required.
If you have very heavy or oversized furniture, it’s always recommended to inform your removalist when requesting a quote so the team can assess the item, recommend the safest approach, and ensure the correct number of movers are scheduled for the job.
Is insurance included in the price?
Yes, insurance is included with every move. Many customers searching online ask “are removalists insured?” or “does moving insurance come with a removalist service?”, as protecting furniture and belongings during transport is an important part of choosing a moving company.
At QuickMove®, every move includes public liability insurance and goods-in-transit (transit) insurance. These coverages help protect both the customer and the moving company while furniture and belongings are being handled and transported.
Public liability insurance covers situations where property damage or injury could occur while the removalists are carrying out the move. Transit insurance helps protect items while they are being transported in the moving truck.
Professional removalists use proper equipment, protective wrapping, and careful handling techniques to minimise risk during a move. Insurance coverage provides an additional level of protection and reassurance for customers when moving house, relocating offices, or arranging furniture deliveries.
If you have particularly valuable or specialised items, it can also be helpful to discuss them with your removalist in advance so the best precautions can be taken to ensure they are transported safely.
Is shrink wrap included?
Basic protective wrapping is included as part of the moving service, but additional plastic wrapping may incur a small charge depending on the item and level of protection required. Many customers searching online ask “is shrink wrap included when moving furniture?” or “do removalists charge for plastic wrapping?”, as protecting furniture during transport is an important part of a professional move.
At QuickMove®, mattress shrink wrapping is included at no extra cost to help keep mattresses clean and protected during transport. All other household furniture is protected using high-quality padded furniture blankets, which are also included in the standard hourly rate.
If extra protection is requested or required, heavy-duty plastic wrapping can be applied at $10 per item. This is sometimes used for items such as:
fabric lounges or sofas
delicate or high-value furniture
appliances that need moisture protection
items being transported long distance
Using professional protective materials such as padded moving blankets and heavy-duty plastic wrap helps ensure furniture is transported safely during house moves, apartment relocations, and furniture deliveries across Sydney.
Do you provide free moving boxes?
Yes, moving boxes and cartons are available for free use during your move. Many people searching online ask “do removalists provide free moving boxes?” or “can I use moving boxes supplied by my removalist?”, especially when preparing for a house move.
At QuickMove®, we provide moving boxes and cartons for use during the moving process, helping customers pack and transport their belongings safely. These boxes are typically used on the day of the move for items that can be packed quickly and efficiently by the movers.
Using proper moving boxes and cartons helps protect household items, makes loading the truck more organised, and allows removalists to stack items securely during transport.
If you require boxes for packing in advance, it’s always best to speak with your removalist before your moving day, so they can explain the available options and help ensure you have the right packing materials for your move.
Do you offer price matching?
Yes, price matching is available for comparable written removalist quotes. Many customers searching online ask “do removalists price match?” or “can a moving company match another removalist quote?”, especially when comparing moving costs in Sydney.
At QuickMove®, we are happy to review written quotes from other removalist companies and match the price where the service being offered is comparable. This means the quote should include similar details such as:
the same truck size and number of movers
similar hourly rates or minimum booking times
comparable services and conditions
the same moving locations and access conditions
Price matching helps ensure customers receive competitive removalist pricing without sacrificing service quality or reliability.
If you have received a written quote from another removalist in Sydney, you can simply provide the details and we will review it to see if a price match is possible for your move.
Trucks, Movers & Equipment
How many movers arrive with the truck?
Every truck arrives with two professional movers as standard. Many customers searching online ask “how many movers come with a moving truck?” or “do removalists provide two men and a truck?”, as the number of movers can affect how quickly and efficiently a move is completed.
At QuickMove®, each moving truck is supplied with two experienced furniture removalists, which is the standard setup for most house moves, apartment relocations, and furniture deliveries across Sydney. Two movers are typically sufficient to safely lift, carry, load, and unload standard household furniture and appliances.
For larger moves, heavy furniture, or complex relocations, customers also have the option to upgrade to additional movers if required. Having more movers on site can help complete larger jobs faster and is sometimes recommended for:
large family homes with significant amounts of furniture
office relocations with multiple desks and equipment
unusually heavy or oversized items
properties with stairs, long carry distances, or difficult access
If you’re unsure how many movers you need for your move, our team can help recommend the most suitable setup based on the size of your home and the amount of furniture being relocated.
What size truck do I need?
Choosing the right truck size is an important part of planning a move. Many people searching online ask “what size moving truck do I need?” or “what size removalist truck is best for my house move?”, as the correct truck helps ensure everything fits safely in one trip and avoids unnecessary moving time.
As a general guide, removalist truck sizes are matched to the amount of furniture being moved.
2–3 tonne trucks are ideal for small moves, including studio apartments, one-bedroom units, small furniture deliveries, or partial relocations where only a limited amount of furniture needs to be transported.
4–6 tonne trucks are commonly used for medium-sized home moves, such as two-bedroom apartments, townhouses, or smaller family homes. This is one of the most frequently used truck sizes for local house moves in Sydney.
8–10 tonne trucks are designed for large house moves or office relocations, and are typically used for three to four bedroom homes, large family houses, or businesses moving multiple desks, equipment, and furniture.
Choosing the correct truck size helps ensure your furniture removal is completed efficiently, reduces the risk of multiple trips, and can help keep overall moving costs lower.
If you’re unsure what size removalist truck you need for your move, it’s always best to speak with your removalist and provide details about the size of your home, the amount of furniture, and any access conditions so the most suitable truck can be recommended.
Do your trucks have hydraulic tail lifts?
Yes, all of our large removalist trucks are fitted with hydraulic tail lifts. Many customers searching online ask “do removalist trucks have tail lifts?” or “are hydraulic tail lifts used for moving heavy furniture?”, as these systems make it much safer and easier to load bulky or heavy items.
Hydraulic tail lifts are installed on larger trucks to help safely lift items such as:
refrigerators and large appliances
heavy furniture and cabinets
commercial equipment
bulky or oversized household items
Using a hydraulic tail lift allows furniture and appliances to be raised from ground level directly onto the truck, reducing the need for heavy lifting and helping protect both the furniture and the movers during the loading process.
Tail lifts are particularly useful for large house moves, office relocations, and furniture deliveries, where heavy or bulky items need to be loaded efficiently and safely into the truck.
If your move involves heavy furniture, appliances, or large items, using a removalist truck with a hydraulic tail lift helps ensure the move is completed safely and efficiently.
Are your trucks fully enclosed?
Yes, all of our moving trucks are fully enclosed and designed to protect your furniture during transport. Many customers searching online ask “are removalist trucks enclosed?” or “will my furniture be protected from weather during a move?”, as protecting belongings from rain, wind, and road conditions is an important part of professional moving services.
At QuickMove®, all trucks used for house moves, apartment relocations, and furniture deliveries in Sydney are fully enclosed and weather protected, helping keep furniture, appliances, and personal belongings safe during transport.
Enclosed removalist trucks provide several important benefits, including:
protection from rain, wind, and dust during the move
secure transport for furniture, appliances, and fragile items
safer stacking and securing of items inside the truck
reduced risk of damage while travelling between locations
Using fully enclosed moving trucks combined with padded furniture blankets and protective wrapping helps ensure household items are transported safely during local and long-distance moves.
If you’re planning a house move, office relocation, or furniture delivery, enclosed removalist trucks provide the protection needed to keep your belongings secure throughout the moving process.
Do your trucks carry moving equipment?
Yes, all of our removalist trucks carry professional moving equipment to help ensure your furniture and belongings are handled safely during the move. Many people searching online ask “what equipment do removalists use?” or “do moving trucks carry tools and moving gear?”, as the right equipment is essential for efficient and safe furniture removals.
Each QuickMove® truck is equipped with a range of professional moving tools and protective equipment, including:
furniture trolleys and dollies for safely moving heavy items
moving straps and tie-downs to secure furniture inside the truck
padded furniture blankets to protect items during transport
shrink wrap for protecting mattresses and delicate items
basic tools for furniture assembly and disassembly
Using the correct moving equipment helps removalists safely transport heavy furniture, appliances, and fragile household items, while also protecting them from damage during loading, transport, and unloading.
Professional moving equipment is an important part of completing house moves, apartment relocations, and furniture deliveries across Sydney efficiently and safely.
Do you provide tools?
Yes, our movers carry full toolkits to assist with furniture disassembly and reassembly during your move. Many people searching online ask “do removalists bring tools?” or “will movers take apart furniture when moving house?”, as larger furniture items often need to be dismantled to be transported safely.
At QuickMove®, every moving team arrives with professional tools required for common furniture assembly and disassembly, allowing items to be safely taken apart when necessary and reassembled at the new location.
These tools are commonly used for furniture such as:
beds and bed frames
dining tables
desks and office furniture
modular furniture
wardrobes and larger items that need dismantling to fit through doorways or staircases
Having the correct tools on hand helps ensure furniture removals are completed efficiently and safely, especially when moving large or awkward items through tight spaces such as hallways, staircases, or elevators.
Furniture disassembly and reassembly carried out by experienced removalists helps protect your items and makes the loading and unloading process faster and more organised during a house move or office relocation.
Do you provide mattress protection?
Yes, mattress protection is included with every move. Many people searching online ask “do removalists provide mattress covers?” or “how are mattresses protected during a move?”, as mattresses need to be kept clean and protected while being transported in a moving truck.
At QuickMove®, protective mattress covers are supplied free of charge for all moves. These covers help keep mattresses protected from dust, dirt, moisture, and marks while they are being carried through the property and transported in the truck.
Using protective mattress covers during a house move helps ensure mattresses remain clean and hygienic throughout the relocation process. Combined with proper handling and padded moving equipment, this helps prevent damage while loading, transporting, and unloading your furniture.
Providing mattress protection is part of our standard moving service for house relocations, apartment moves, and furniture removals across Sydney, helping give customers peace of mind that their bedding and household items are transported safely.
Do your trucks have GPS?
Yes, all of our removalist trucks are equipped with GPS tracking systems. Many customers searching online ask “do removalist trucks have GPS tracking?” or “can moving companies track their trucks?”, as tracking technology helps improve reliability and efficiency during a move.
GPS tracking allows our team to monitor truck locations in real time, helping ensure movers arrive on schedule and travel the most efficient routes between pickup and delivery locations. This is particularly helpful for local house moves, apartment relocations, and furniture deliveries across Sydney, where traffic conditions can sometimes affect travel time.
Using GPS-enabled trucks helps removalist companies:
improve arrival time accuracy
optimise travel routes between locations
respond quickly to traffic conditions
maintain better coordination between moving teams and bookings
GPS tracking also helps provide a more organised and professional moving service, ensuring trucks are operating efficiently while transporting customers’ furniture and household belongings safely.
Can I request a bigger truck?
Yes, you can request a larger moving truck if needed. Many customers searching online ask “can I upgrade my moving truck?” or “what happens if I need a bigger removalist truck for my move?”, especially if they realise they have more furniture than expected.
At QuickMove®, truck upgrades are available if requested before your moving day. If you believe your move may require more space, it’s always best to notify the removalist team in advance so the correct truck size can be scheduled.
Choosing the right truck size helps ensure your house move or furniture removal is completed efficiently, reduces the likelihood of multiple trips, and can help keep overall moving time and costs down.
Upgrading to a larger truck is often recommended for moves involving:
larger homes with more furniture
office relocations or commercial moves
bulky or oversized items
situations where additional storage space in the truck is required
If you’re unsure what size moving truck you need, providing details about the number of rooms and the amount of furniture being moved will help your removalist recommend the most suitable truck for your relocation.
Can I downgrade to a smaller truck?
Yes, you can downgrade to a smaller moving truck if required, depending on vehicle availability. Many customers searching online ask “can I change my moving truck size?” or “what if I booked a truck that is too big for my move?”, especially if the amount of furniture being moved changes before the moving day.
At QuickMove®, truck size adjustments can usually be arranged prior to the move, provided a smaller truck is available at the requested time. If you realise that your move involves fewer items than originally planned, downgrading to a smaller truck can sometimes help reduce the overall moving cost and make the move more efficient.
Smaller trucks are often suitable for:
studio apartments or one-bedroom units
partial furniture moves
small house relocations
single-item or furniture delivery jobs
If you believe you may need to change your removalist truck size, it’s best to contact the moving company as early as possible before your scheduled move. This gives the removalist team time to check vehicle availability and adjust the booking accordingly.
Do you supply ramps for loading?
Yes, our moving trucks are equipped with loading ramps or hydraulic tail lifts depending on the truck size. Many people searching online ask “do removalist trucks have ramps?” or “how do movers load heavy furniture onto the truck?”, as proper loading equipment is essential for moving furniture safely.
Smaller removalist trucks are typically fitted with heavy-duty loading ramps, which allow furniture, appliances, and boxes to be safely wheeled into the truck using trolleys and dollies.
Larger trucks are often fitted with hydraulic tail lifts, which are designed to raise heavy or bulky items from ground level directly onto the truck. This equipment is commonly used when moving items such as:
refrigerators and washing machines
heavy furniture and cabinets
large appliances
bulky or oversized items
Using loading ramps and hydraulic tail lifts helps removalists safely load and unload furniture while reducing the risk of damage or injury during the moving process.
Professional loading equipment is an important part of completing house moves, apartment relocations, and furniture deliveries across Sydney efficiently and safely.
Do you offer vans for small moves?
Yes, vans are available for small moves, light furniture pickups, and single-item deliveries. Many customers searching online ask “do removalists offer vans for small moves?” or “can I hire a van for furniture delivery?”, especially when they only need to move a small number of items.
At QuickMove®, 1-tonne vans are available for light transport jobs, making them a practical option for smaller moves where a full-sized moving truck is not necessary.
Vans are commonly used for:
single furniture item pickups and deliveries
small apartment or studio moves
marketplace or store furniture deliveries
appliance pickups such as fridges, washing machines, or lounges
short-distance transport of small loads
Using a 1-tonne van for small removals or furniture deliveries can be a more efficient option when moving only a few items, while still providing professional handling and transport.
If you’re unsure whether a van or a moving truck is best for your job, providing details about the items you need moved will help determine the most suitable vehicle for your delivery or relocation.
How do you secure items inside the truck?
Furniture and household items are secured inside the moving truck using professional moving equipment and protective materials to prevent movement during transport. Many people searching online ask “how do removalists secure furniture in a truck?” or “how are items protected during a house move?”, as proper loading techniques are essential for protecting furniture while travelling between locations.
At QuickMove®, furniture is carefully wrapped, padded, and strapped inside the truck to keep items stable and protected throughout the move. This process typically includes:
padded furniture blankets to protect surfaces from scratches or marks
shrink wrap or protective coverings where required
heavy-duty straps and tie-downs to secure items in place
strategic stacking and positioning to prevent items shifting during transit
Large items such as lounges, wardrobes, appliances, and dining tables are placed and secured first, with smaller items and boxes carefully stacked around them to maximise stability inside the truck.
Using professional loading techniques and proper securing equipment helps ensure furniture remains safe while the truck is travelling, whether it’s a local house move, apartment relocation, or furniture delivery across Sydney.
Do your movers carry protective gear?
Yes, our movers use protective gear and safety equipment when carrying out a move. Many customers searching online ask “do removalists use safety equipment?” or “how do movers protect themselves when lifting heavy furniture?”, as professional moving companies are trained to follow safe lifting practices.
At QuickMove®, movers are equipped with protective gloves, back-support belts, and other safety gear when required. This equipment helps protect the movers while handling heavy furniture and appliances during the moving process.
Protective gear is commonly used when lifting or transporting items such as:
large lounges and heavy furniture
refrigerators and washing machines
wardrobes and cabinets
bulky household items
Using proper safety equipment allows movers to maintain safe lifting techniques and reduce the risk of injury, particularly when navigating stairs, long carry distances, or difficult access conditions.
Professional movers also combine safety equipment with trolleys, dollies, lifting straps, and padded moving blankets to ensure furniture and household belongings are transported safely during house moves, apartment relocations, and furniture deliveries across Sydney.
Do your movers wear uniforms?
Yes, all movers arrive in company uniforms for clear identification and professionalism. Many customers searching online ask “do removalists wear uniforms?” or “how do I identify professional movers when they arrive?”, as knowing who is handling your belongings provides peace of mind on moving day.
At QuickMove®, our team members are uniformed and easily identifiable, helping customers recognise the correct moving crew when they arrive at the pickup location. Uniformed movers also present a professional and organised appearance, which is an important part of providing a reliable removalist service.
Uniformed staff also help ensure:
clear identification of the moving team
a professional and trustworthy service experience
consistency across all house moves, apartment relocations, and furniture deliveries
confidence that you are dealing with the correct removalist team on moving day
Having uniformed movers is part of maintaining a professional moving service across Sydney, ensuring customers receive a reliable and organised relocation experience.
Can you provide additional movers?
Yes, additional movers can be requested if needed, particularly for larger moves or situations where completing the move faster is beneficial. Many customers searching online ask “can I hire extra movers?” or “how many movers do I need for a house move?”, as the number of movers can significantly affect how quickly a relocation is completed.
At QuickMove®, each truck normally arrives with two professional movers as standard, which is suitable for most house moves, apartment relocations, and furniture deliveries in Sydney. However, for larger moves or properties with a significant amount of furniture, extra movers can be arranged upon request.
Adding additional movers is often helpful for:
large family homes with multiple bedrooms
office relocations or commercial moves
moves involving heavy or oversized furniture
properties with stairs, long carry distances, or complex access
Having more movers on site can help speed up the loading and unloading process, potentially reducing the overall time required to complete the move.
If you think your move may benefit from additional removalists, it’s best to request this when booking so the appropriate team size can be scheduled for your moving day.
Do your trucks have moving blankets?
Yes, all of our removalist trucks carry padded moving blankets to protect furniture during the move. Many people searching online ask “do removalists use moving blankets?” or “how do movers protect furniture in the truck?”, as proper protection is essential when transporting household items.
At QuickMove®, every truck is equipped with high-quality padded furniture blankets that are used to wrap and protect items during loading, transport, and unloading. These blankets help prevent scratches, dents, and surface damage while furniture is being handled or secured inside the truck.
Padded moving blankets are commonly used to protect items such as:
lounges and sofas
dining tables and chairs
wardrobes and cabinets
appliances and fragile furniture
The blankets are combined with professional loading techniques, straps, and shrink wrap where required to ensure furniture remains secure and protected while travelling between locations.
Using padded moving blankets is a standard part of professional house moves, apartment relocations, and furniture removals across Sydney, helping ensure your belongings are transported safely from start to finish.
Do you provide straps for securing furniture?
Yes, heavy-duty straps and tie-downs are provided to secure furniture inside the moving truck. Many people searching online ask “how do removalists secure furniture in a truck?” or “do moving companies use straps to stop furniture moving during transport?”, as proper securing is essential for protecting items while travelling between locations.
At QuickMove®, our trucks are equipped with professional-grade straps and tie-down systems that are used to hold furniture firmly in place during transit. Once items are loaded into the truck, the movers carefully position, wrap, and strap furniture to prevent shifting while the vehicle is moving.
Straps and tie-downs are commonly used to secure items such as:
lounges and large sofas
wardrobes and cabinets
refrigerators and appliances
stacked furniture and fragile items
These securing methods are used together with padded moving blankets, shrink wrap where required, and proper stacking techniques to ensure furniture remains stable and protected throughout the journey.
Using professional securing equipment is an important part of completing house moves, apartment relocations, and furniture deliveries safely across Sydney.
Do you provide dollies and trolleys?
Yes, our moving trucks carry dollies and upright trolleys as standard equipment. Many customers searching online ask “do removalists bring trolleys?” or “what equipment do movers use to move heavy furniture?”, as proper moving tools help make the process safer and more efficient.
At QuickMove®, every truck is equipped with professional moving equipment including dollies and upright trolleys, which are used to safely transport heavy or bulky items during loading and unloading.
These tools are commonly used for moving items such as:
refrigerators and washing machines
large furniture and cabinets
stacked boxes and household items
office equipment and appliances
Using dollies and upright trolleys allows movers to transport heavy furniture with greater control, reducing the risk of damage to items, floors, and walls while moving through doorways, hallways, or elevators.
Professional moving equipment such as trolleys, straps, padded blankets, and protective wrapping helps ensure house moves, apartment relocations, and furniture deliveries are completed safely and efficiently.
Booking & Scheduling
How far in advance should I book?
It’s generally recommended to book your removalists one to two weeks in advance to ensure the best availability. Many people searching online ask “how far in advance should I book removalists?” or “when should I book a moving company in Sydney?”, especially during busy moving periods.
Booking your move at least one to two weeks ahead gives the removalist company enough time to schedule the appropriate truck size, moving crew, and time slot for your relocation. This is particularly important during weekends, end-of-month periods, and peak moving seasons, when demand for removalists in Sydney is highest.
While same-day or short-notice bookings may sometimes be available, planning ahead helps ensure:
better choice of dates and time slots
availability of the correct truck size for your move
a smoother and more organised moving process
If you know your moving date in advance, booking early is the best way to secure your preferred schedule and avoid last-minute availability issues.
Do you accept same-day bookings?
Yes, same-day bookings are available when trucks and movers are available. Many people searching online ask “can I book removalists the same day?” or “do moving companies offer same-day moving services?”, especially when unexpected moves or urgent furniture deliveries arise.
At QuickMove®, we do our best to accommodate same-day removalist bookings across Sydney, provided a truck and moving team are available at the requested time. Same-day moves are commonly requested for situations such as:
urgent house or apartment moves
last-minute furniture pickups or deliveries
marketplace purchases requiring transport
short-notice relocations
Availability for same-day moving services can depend on current bookings, truck availability, and the size of the move. Smaller jobs such as single-item deliveries or light furniture moves are often easier to schedule on short notice.
If you require same-day removalists in Sydney, the best option is to contact the moving company as early as possible so they can check truck availability and confirm whether a moving team can be scheduled that day.
Can I choose the exact arrival time?
Yes, you can request a preferred arrival time when booking your move. Many customers searching online ask “can I choose the arrival time for removalists?” or “what time do movers arrive on moving day?”, as scheduling is an important part of planning a house move.
At QuickMove®, customers can generally choose between morning or afternoon arrival windows when making a booking. This helps ensure the moving team arrives within a suitable timeframe based on your schedule and the availability of trucks and movers on that day.
Arrival windows are typically used rather than exact times because traffic conditions, previous jobs, and travel times across Sydney can sometimes affect the precise arrival time of the truck. Providing a morning or afternoon window helps keep the schedule realistic while still giving customers a reliable timeframe for their move.
Selecting an arrival window when booking allows customers to plan their moving day more effectively, whether they are moving house, relocating an apartment, or arranging a furniture delivery.
Do you send arrival notifications?
Yes, customers receive arrival notifications before the moving truck arrives. Many people searching online ask “will removalists notify me before arrival?” or “do movers call before they arrive?”, as knowing when the moving team is on the way helps customers prepare for the move.
At QuickMove®, customers are contacted when the truck is on the way to the pickup location, typically with both a phone call and an SMS notification. This allows you to know when the movers are approaching so you can be ready for their arrival.
Arrival notifications help ensure:
you are prepared when the movers arrive
access to the property is ready
parking space for the truck is available
the moving process can begin without delays
Providing call and SMS arrival notifications helps make the moving day smoother and more organised for customers booking house moves, apartment relocations, or furniture deliveries across Sydney.
Can I reschedule my booking?
Yes, bookings can be rescheduled if you need to change your moving date or time. Many people searching online ask “can I reschedule a removalist booking?” or “what happens if I need to change my moving date?”, especially if settlement dates, lease agreements, or moving plans change.
At QuickMove®, customers can reschedule their moving booking with reasonable notice, allowing the removalist team to adjust the schedule and reallocate the truck and movers for the new date.
Rescheduling is commonly requested when:
property settlement dates change
rental move-in or move-out dates are adjusted
building access times are updated
personal moving plans change
Providing advance notice helps ensure the new moving date can be accommodated based on truck and mover availability.
If you need to reschedule your house move, apartment relocation, or furniture delivery, it’s best to contact the removalist company as soon as possible so alternative dates and times can be arranged.
Can I cancel my booking?
Yes, you can cancel your moving booking if your plans change. Many customers searching online ask “can I cancel a removalist booking?” or “what happens if I need to cancel my move?”, especially when settlement dates, rental agreements, or personal circumstances change unexpectedly.
At QuickMove®, booking cancellations are accepted provided notice is given before your scheduled moving time. Giving advance notice allows the removalist company to update the schedule and make the truck and moving team available for other bookings.
Cancellations may be required in situations such as:
changes to property settlement dates
delays with rental or property access
changes to moving plans
unexpected personal circumstances
If you need to cancel your removalist booking, it is always best to contact the moving company as soon as possible so the cancellation can be processed and the schedule updated accordingly.
Providing reasonable notice helps ensure the moving service can continue operating efficiently while assisting other customers who may be waiting for availability.
Do you operate 7 days a week?
Yes, we operate seven days a week, including weekends. Many customers searching online ask “are removalists open on weekends?” or “can I book movers on Saturday or Sunday?”, as weekend availability is often important when planning a move.
At QuickMove®, our removalist services are available seven days a week across Sydney, allowing customers to schedule their move on the day that suits them best. Weekend bookings are especially popular for house moves, apartment relocations, and furniture deliveries, as many people prefer to move outside of normal work hours.
Operating seven days a week helps provide flexible scheduling for customers who need to move during:
weekends
end-of-month lease changes
settlement periods
busy moving seasons
Because weekends can be one of the busiest times for removalists in Sydney, it’s always recommended to book your move in advance to secure your preferred date and time.
Do you operate on public holidays?
Yes, we operate on public holidays and offer moving services at the same standard rates. Many people searching online ask “do removalists work on public holidays?” or “can I book movers on a public holiday?”, especially when moving dates fall on long weekends or holiday periods.
At QuickMove®, public holiday moves are available across Sydney, allowing customers to schedule their house move, apartment relocation, or furniture delivery on a day that suits their availability.
Unlike some moving companies that apply public holiday surcharges, our standard removalist rates generally remain the same, making it easier for customers to plan their move without unexpected price increases.
Public holidays can often be a convenient time for moving, particularly for:
long weekend relocations
end-of-lease moves
settlement date moves
furniture deliveries when customers are home
Because public holiday bookings can fill quickly, it’s recommended to book your removalists in advance to secure your preferred moving date and arrival time.
Do you offer after-hours or night moves?
Yes, after-hours and nighttime moves can be arranged when required. Many people searching online ask “do removalists move at night?” or “can I book after-hours movers?”, especially when moving outside normal business hours is more convenient.
At QuickMove®, after-hours moving services are available for both residential and commercial relocations, allowing customers to schedule their move during evenings or nighttime if needed. This option is often useful when standard daytime moving times are not practical.
After-hours or night moves are commonly arranged for situations such as:
office relocations that need to occur outside business hours
apartment moves where daytime access is restricted
commercial moves that must avoid disruption to operations
customers who prefer moving later in the evening
Scheduling a night move or after-hours relocation can help reduce disruption and provide greater flexibility when planning a move.
If you require after-hours removalists or nighttime moving services in Sydney, it’s best to discuss the timing in advance so the appropriate truck and moving team can be scheduled.
How early do you start moves?
Most moves begin between 7:00am and 8:00am, depending on the day’s schedule and booking availability. Many people searching online ask “what time do removalists start work?” or “how early can movers start a house move?”, especially when planning their moving day around property access or settlement times.
At QuickMove®, early morning start times help ensure the moving team has sufficient time to complete the job efficiently, particularly for larger house moves or longer-distance relocations.
Starting early is often recommended for:
large home moves that may take several hours
apartment relocations with building access times
moves scheduled on busy weekends or end-of-month periods
long-distance or interstate relocations
Beginning a move earlier in the day can also help avoid traffic delays and busy loading periods, allowing the removalists to complete the job more smoothly.
If you require an early morning moving time, it’s best to request this when booking so the most suitable arrival window can be arranged.
Do you offer afternoon arrival times?
Yes, afternoon arrival time slots are available every day, giving customers flexibility when scheduling their move. Many people searching online ask “can removalists arrive in the afternoon?” or “can I book movers for an afternoon move?”, especially when morning access to the property is not available.
At QuickMove®, customers can choose afternoon arrival windows when booking their move, depending on truck and mover availability. Afternoon bookings are commonly selected when:
property access is only available later in the day
building managers restrict morning move-ins
customers are settling or receiving keys later in the day
work schedules require a later moving time
Offering afternoon arrival times allows customers to plan their house move, apartment relocation, or furniture delivery in Sydney around their personal schedule and property access requirements.
Because afternoon slots can fill quickly during busy periods, it’s always recommended to book your preferred arrival window in advance to secure availability.
Can I book multiple trucks?
Yes, multiple trucks can be arranged for larger moves when required. Many customers searching online ask “can I hire more than one moving truck?” or “how many trucks do I need for a large house move?”, especially when relocating large homes, offices, or properties with a significant amount of furniture.
At QuickMove®, multiple trucks and moving teams can be scheduled for bigger relocations, allowing large moves to be completed more efficiently. Using more than one truck can help reduce the overall moving time and ensure all furniture and belongings are transported safely.
Multiple trucks are often used for:
large family homes with extensive furniture
office relocations and commercial moves
warehouse or business relocations
situations where a single truck would require multiple trips
Coordinating multiple trucks allows removalists to load and transport furniture simultaneously, helping complete large house moves or commercial relocations more quickly.
If you believe your move may require more than one moving truck, it’s best to discuss the size of the move in advance so the correct number of trucks and movers can be scheduled for your relocation.
Do you provide time estimates for moves?
Yes, estimated moving times can be provided based on the size of your home and the access conditions at both locations. Many customers searching online ask “how long does a house move take?” or “can removalists estimate the time required for a move?”, as understanding the expected duration helps with planning and budgeting.
At QuickMove®, we can provide a realistic time estimate for your move once we know details such as:
the number of bedrooms or size of the home
the amount of furniture being moved
whether there are stairs, elevators, or long carry distances
the distance between the pickup and delivery locations
These factors all influence how long it takes to load the truck, transport your belongings, and unload everything safely at the new property.
Time estimates are helpful for customers planning house moves, apartment relocations, or office moves in Sydney, as they provide a general guide for how long the moving process may take.
Providing accurate details when requesting a quote helps ensure the estimated moving time is as realistic as possible, allowing the removalist team to recommend the correct truck size and moving crew for your job.
Can I book without knowing my exact moving date?
Yes, tentative bookings can often be arranged even if your exact moving date is not yet confirmed. Many people searching online ask “can I book removalists without a confirmed moving date?” or “can I hold a moving booking while waiting for settlement?”, especially when property settlements, lease start dates, or building access times are still being finalised.
At QuickMove®, we can hold a tentative booking while you confirm your final moving date, depending on availability. This allows customers to secure a potential time slot while waiting for important details such as:
property settlement dates
rental lease start or end dates
building move-in approvals
confirmation from real estate agents or property managers
Once the final moving date is confirmed, the booking can be updated and secured for the scheduled move.
Holding a tentative booking can be helpful for customers planning house moves, apartment relocations, or office relocations in Sydney, where moving dates sometimes depend on factors outside their control.
Do you book loading docks for high-rise moves?
For high-rise apartment moves or commercial buildings, the customer is usually responsible for booking the building’s loading dock or lift access. Many people searching online ask “who books the loading dock for a move?” or “do removalists arrange lift access in apartment buildings?”, as most buildings require advance booking for moving trucks and service elevators.
At QuickMove®, customers typically organise the loading dock or service lift booking directly with building management or the strata manager, as each building has its own moving procedures and booking system.
However, we can assist by providing the required timing and documentation needed for the booking. This may include:
the scheduled arrival window for the moving truck
the estimated duration of the move
truck size and access requirements
any details building management may request from the removalist
Booking the loading dock or lift in advance helps ensure the moving truck has proper access and the move can be completed efficiently, especially in high-rise apartments, office buildings, and large residential complexes.
If you’re planning a high-rise apartment move or building relocation in Sydney, it’s recommended to check with building management early so the loading dock and lift can be reserved for your moving day.
Can I get a reminder before moving day?
Yes, moving reminders are sent automatically before your scheduled moving day. Many customers searching online ask “will removalists send a reminder before the move?” or “do moving companies confirm bookings before moving day?”, as reminders help ensure everything is ready for the relocation.
At QuickMove®, customers receive automatic reminders prior to their appointment, helping confirm the booking details and ensuring both the customer and moving team are prepared for the scheduled move.
Moving reminders help customers:
confirm the moving date and arrival window
ensure access to the property is ready
prepare furniture and packed items before the movers arrive
avoid confusion about the scheduled moving time
Sending reminders before the appointment helps make the moving day more organised and stress-free, whether you are planning a house move, apartment relocation, or furniture delivery in Sydney.
Do you need exact addresses when booking?
Providing exact pickup and delivery addresses when booking your move is recommended, as it helps the removalist team plan the job accurately. Many people searching online ask “do removalists need the exact address before moving?” or “why do movers ask for pickup and delivery addresses?”, as these details are important for scheduling and estimating the move.
At QuickMove®, having the exact addresses allows us to assess property access and estimate travel time between locations. This helps ensure the correct truck size, moving team, and arrival window are scheduled for your move.
Address details also help identify potential access conditions such as:
stairs or elevator access
parking availability for the moving truck
long carry distances between the truck and the property
building loading dock or lift booking requirements
Providing accurate address information helps removalists plan the most efficient route and realistic moving timeframe, making the moving day smoother and reducing the chance of delays.
If the exact address is not yet confirmed, it’s still possible to discuss your move in advance, but final address details are usually required before the booking is confirmed.
Can I add an extra pickup or drop-off stop?
Yes, extra pickup or drop-off stops can be added to your move if required. Many customers searching online ask “can removalists make multiple stops?” or “can I add another pickup location during a move?”, especially when collecting furniture from different addresses.
At QuickMove®, additional stops can usually be arranged either before the move or during the relocation, depending on the schedule and distance between locations. This flexibility allows customers to organise moves that involve multiple pickup or delivery points.
Extra stops are commonly requested for situations such as:
collecting furniture from a storage unit
picking up items from family or friends
delivering furniture to multiple addresses
combining several small moves into one relocation
Because each additional stop adds travel time and loading time, the total moving duration may increase depending on the distance and number of items involved.
If you plan to include multiple pickup or drop-off locations during your move, it’s helpful to mention this when booking so the removalist team can plan the route and schedule accordingly.
Can I book online?
Yes, online booking is available and provides instant confirmation of your move. Many people searching online ask “can I book removalists online?” or “how do I book a moving company online?”, as convenient booking options make it easier to organise a move.
At QuickMove®, customers can book their removalist service online by submitting their move details, including the pickup location, delivery address, preferred moving date, and the size of the move. Once the booking is submitted and confirmed, the moving team and truck are scheduled for the requested time.
Online booking allows customers to:
secure their moving date quickly
provide details about the home size and furniture being moved
choose their preferred arrival window
receive confirmation of the booking
Using an online booking system makes it simple to arrange house moves, apartment relocations, or furniture deliveries across Sydney, while ensuring the removalist team has all the information needed to prepare for the job.
Packing, Wrapping & Preparation
Do you offer packing services?
Yes, packing services are available for both full and partial moves. Many people searching online ask “do removalists offer packing services?” or “can movers pack my house before moving?”, as packing can be one of the most time-consuming parts of relocating.
At QuickMove®, we offer professional packing services for house moves, apartment relocations, and office moves across Sydney. Customers can choose between full packing services, where our team packs the entire home, or partial packing, where we assist with selected rooms or fragile items.
Packing services are commonly used for:
full house packing before a move
fragile item packing such as glassware and kitchenware
office and commercial packing
last-minute packing before moving day
Professional packing helps ensure items are securely packed using proper moving boxes, protective materials, and safe packing techniques, reducing the risk of damage during transport.
If you require packing assistance before your move, it’s best to discuss this when booking so the removalist team can schedule the appropriate time and packing materials for your relocation.
Do you offer unpacking services?
Yes, unpacking services can be arranged if requested. Many customers searching online ask “do removalists unpack boxes?” or “can movers help unpack after moving house?”, as unpacking can take time after a relocation.
At QuickMove®, unpacking services can be organised to help customers settle into their new home or office more quickly. The moving team can assist with unloading boxes, unpacking items, and placing furniture in the correct rooms, making the transition easier after the move.
Unpacking services are often requested for:
full house relocations where customers want assistance setting up quickly
office moves where equipment and furniture need to be arranged efficiently
customers who prefer help unpacking boxes and organising items
Unpacking assistance can save time and reduce the workload after a move, allowing customers to focus on settling into their new property while the removalists handle the heavy lifting and setup.
If you would like unpacking services after your move, it’s best to request this when booking so the removalist team can allow enough time to assist with the unpacking process.
Do I need to empty drawers before moving?
Light clothing can usually remain inside drawers during a move, but heavier or fragile items should always be removed. Many people searching online ask “do I need to empty drawers when moving house?” or “can movers move dressers with clothes inside?”, as keeping some items in place can save time during packing.
At QuickMove®, light items such as clothing, linens, or soft materials can often remain in drawers as long as the furniture can still be moved safely. This can make the moving process faster and reduce the number of packing boxes required.
However, drawers should be emptied if they contain heavy, fragile, or loose items, including:
books or heavy objects
glass or breakable items
electronics or valuables
loose items that may shift during transport
Removing heavier contents helps reduce the weight of the furniture and prevents drawers from opening or causing damage during the move.
If you are unsure what should be removed from drawers before moving, your removalist can provide guidance to ensure furniture and belongings are transported safely during your house move or relocation.
Do you wrap all furniture?
Yes, all furniture is protected during the move using padded moving blankets, and mattresses are shrink wrapped at no extra cost. Many customers searching online ask “do removalists wrap furniture?” or “how is furniture protected during a move?”, as proper protection is essential when transporting household items.
At QuickMove®, furniture is carefully wrapped and padded before being loaded onto the truck. We use high-quality padded moving blankets to protect items from scratches, dents, and surface damage while they are being carried, loaded, and transported.
Mattresses are also shrink wrapped for protection at no additional charge, helping keep them clean and protected from dust or marks during the move.
If additional protection is requested, heavy-duty plastic wrap can be applied for $10 per item. This is sometimes used for items such as:
fabric lounges or sofas
delicate or high-value furniture
appliances requiring extra protection
items that may be exposed to moisture during transport
Using padded furniture blankets, protective wrapping, and professional loading techniques helps ensure furniture remains safe during house moves, apartment relocations, and furniture removals across Sydney.
Do you provide mattress protection?
Yes, mattress protection is provided free of charge for all moves. Many customers searching online ask “do removalists provide mattress covers?” or “how are mattresses protected during a move?”, as mattresses can easily collect dust or marks while being transported.
At QuickMove®, protective mattress covers are supplied at no extra cost, helping keep mattresses clean and protected during the moving process. The covers help protect against dust, dirt, moisture, and surface marks while the mattress is being carried through the property and transported inside the moving truck.
Using protective mattress covers during a house move is an important step in maintaining hygiene and preventing damage while the mattress is being loaded, secured, and unloaded at the new location.
Providing mattress protection is part of our standard service for house moves, apartment relocations, and furniture removals across Sydney, ensuring bedding and household items are transported safely from start to finish.
Can you disassemble furniture?
Yes, our movers can disassemble and reassemble standard furniture as part of the moving service. Many people searching online ask “do removalists disassemble furniture?” or “will movers take apart beds and tables before moving?”, as larger furniture items often need to be dismantled to move them safely through doorways, hallways, or staircases.
At QuickMove®, our moving teams carry full toolkits to handle the disassembly and reassembly of common household furniture during your move. This helps ensure larger items can be transported safely and efficiently.
Furniture that is commonly disassembled during a move includes:
bed frames and beds
dining tables
desks and office furniture
modular furniture and shelving units
large wardrobes that require dismantling for access
Disassembling furniture when required helps protect the item from damage and makes it easier to load and secure inside the moving truck.
Once the furniture arrives at the new location, our movers can also reassemble the items so they are ready to use, helping make your house move, apartment relocation, or office move in Sydney more convenient and efficient.
Can you reassemble furniture at the new home?
Yes, furniture reassembly is included as part of the moving service. Many customers searching online ask “do removalists reassemble furniture?” or “will movers put furniture back together after moving?”, as larger items are often dismantled to move them safely.
At QuickMove®, if furniture needs to be disassembled for safe transport, our movers will also reassemble it at the new location once the items have been delivered. This helps ensure furniture is ready to use after the move is completed.
Furniture that is commonly reassembled after a move includes:
bed frames and beds
dining tables
desks and office furniture
modular shelving and wardrobes
Our moving teams carry professional toolkits to handle the assembly and reassembly of standard household furniture during the relocation process.
Including furniture reassembly as part of the service helps make house moves, apartment relocations, and office moves in Sydney more convenient, allowing customers to settle into their new home without needing to reassemble furniture themselves.
Do you supply moving boxes?
Yes, moving boxes and cartons are available for free use during your move. Many customers searching online ask “do removalists provide moving boxes?” or “can movers supply boxes on moving day?”, especially when preparing for a house relocation.
At QuickMove®, moving boxes and cartons can be provided for use during the move, helping make the loading and transport of your belongings more organised and efficient. Using proper moving cartons allows items to be stacked safely inside the truck, reducing the risk of damage during transit.
Moving boxes are commonly used for transporting items such as:
kitchen items and small household goods
books and personal belongings
clothing and soft items
loose items that are easier to pack into cartons
Providing moving cartons helps ensure items are packed securely and transported safely during house moves, apartment relocations, and furniture deliveries across Sydney.
If you require moving boxes or packing cartons, it’s helpful to mention this when booking so the moving team can ensure the appropriate packing materials are available on moving day.
Do I need to disconnect appliances before moving?
Yes, some appliances should be prepared before the movers arrive to ensure they can be transported safely. Many people searching online ask “do removalists disconnect appliances?” or “do I need to empty my fridge before moving house?”, as certain appliances require preparation before they can be moved.
For example, refrigerators should be emptied before moving day so they can be safely lifted and transported without the risk of items shifting or leaking during transit. It is also recommended to allow time for the fridge to defrost and dry if it has been recently used, helping prevent water from dripping during the move.
For appliances such as washing machines, our movers can assist with disconnecting them when required, provided access to the connections is clear and the appliance can be safely prepared for transport.
Preparing appliances before your move helps ensure they can be loaded safely, secured properly in the moving truck, and transported without damage.
If you have large appliances such as fridges, washing machines, or dryers, it’s always helpful to mention them when booking your move so the removalist team can plan the safest way to transport them.
Do you move pot plants?
Yes, pot plants can be moved as part of your relocation, provided they are manageable and safe to transport. Many customers searching online ask “do removalists move pot plants?” or “can movers transport indoor plants?”, as plants can sometimes require special handling during a move.
At QuickMove®, we can assist with moving pot plants and indoor plants as long as they are not excessively large, extremely heavy, or likely to cause damage to other furniture during transport.
Pot plants are usually moved safely when they are:
stable and securely potted
light enough to be safely lifted and carried
not leaking soil or water during transport
small to medium in size
Because plants can be delicate and soil may spill during transit, they are typically placed carefully inside the truck where they will not damage furniture or other household items.
If you have large pot plants or multiple plants to move, it’s helpful to mention this when booking so the removalist team can plan the best way to transport them during your house move, apartment relocation, or furniture removal in Sydney.
Do you move aquariums?
Yes, aquariums can be moved as part of your relocation, provided they are completely emptied and dried before the move. Many customers searching online ask “do removalists move aquariums?” or “how do movers transport fish tanks?”, as aquariums require special preparation before they can be safely transported.
At QuickMove®, we can transport empty aquariums or fish tanks once all water, fish, decorations, and equipment have been removed. This helps reduce the weight of the tank and prevents damage during the moving process.
Before moving an aquarium, it is recommended to:
remove all water from the tank
take out fish, gravel, plants, and decorations
disconnect filters, pumps, and lighting equipment
allow the aquarium to dry completely
Once emptied and prepared, the aquarium can be carefully wrapped, padded, and secured inside the moving truck to help protect the glass during transport.
If you plan to move an aquarium or large fish tank during your house move, it’s helpful to inform your removalist in advance so the team can prepare the appropriate protection and handling for safe transport.
Can you move BBQs?
Yes, BBQs can be moved as part of your house move or furniture relocation, provided they are properly prepared beforehand. Many people searching online ask “do removalists move BBQs?” or “can movers transport outdoor BBQ grills?”, as outdoor equipment often needs special preparation before transport.
At QuickMove®, we can transport BBQs and outdoor cooking equipment as long as they are safe to handle and ready for moving. Before the movers arrive, it is recommended that the BBQ is:
cleaned and free of grease or food residue
cooled down and not recently used
secured with lids and removable parts packed safely
Gas bottles must be transported separately and cannot be carried inside the moving truck for safety reasons. Customers are usually required to move gas cylinders themselves or arrange separate transport for them.
Once prepared, the BBQ can be carefully loaded, wrapped if necessary, and secured inside the truck alongside other outdoor furniture and household items.
If you plan to move outdoor furniture, BBQs, or patio equipment during your move, it’s helpful to mention this when booking so the removalist team can allow enough space in the truck and plan the loading accordingly.
Do you move artwork and paintings?
Yes, artwork and paintings can be safely moved as part of your relocation. Many customers searching online ask “do removalists move artwork?” or “how are paintings protected during a move?”, as artwork can be delicate and requires proper handling during transport.
At QuickMove®, paintings and artwork are carefully wrapped and protected using padded moving blankets and protective materials to help prevent scratches, dents, or frame damage while being carried and transported.
When moving artwork, our movers typically:
wrap the artwork using padded furniture blankets
protect the frame and glass during handling
position items carefully inside the truck
secure the artwork to prevent movement during transit
Proper wrapping and secure placement inside the truck helps ensure paintings, framed artwork, mirrors, and decorative pieces are transported safely during house moves, apartment relocations, and furniture removals.
If you have large or valuable artwork, it’s helpful to mention this when booking your move so the removalist team can plan the best way to protect and transport the items safely.
Do you move fragile items?
Yes, fragile items can be moved safely when properly packed and protected. Many customers searching online ask “do removalists move fragile items?” or “how do movers protect breakable items during a move?”, as delicate belongings require careful handling during transport.
At QuickMove®, fragile items are handled with extra care and protected using appropriate wrapping and padding to reduce the risk of damage while loading, transporting, and unloading your belongings.
Fragile household items commonly moved include:
glassware and kitchen items
mirrors and framed pictures
lamps and decorative items
ceramics and delicate ornaments
These items are typically packed securely in boxes or wrapped with protective materials, then carefully positioned inside the truck to prevent movement during transit.
Using proper packing techniques, padded moving blankets, and careful loading practices helps ensure fragile items are transported safely during house moves, apartment relocations, and furniture removals across Sydney.
Do you provide bubble wrap?
Yes, bubble wrap can be provided for protecting delicate or fragile items during your move. Many people searching online ask “do removalists provide bubble wrap?” or “how are fragile items protected when moving house?”, as proper packing materials are important for preventing damage during transport.
At QuickMove®, bubble wrap can be used to protect fragile items and delicate belongings, helping cushion them during handling and while travelling in the moving truck.
Bubble wrap is commonly used for items such as:
glassware and kitchen items
ceramics and ornaments
lamps and decorative pieces
electronics and small appliances
delicate household items
Using protective packing materials such as bubble wrap, padded moving blankets, and secure cartons helps ensure fragile items are protected during house moves, apartment relocations, and furniture deliveries across Sydney.
If you require extra protection for fragile belongings, it’s helpful to mention this when booking your move so the appropriate packing materials can be prepared.
Do I need to prepare items before movers arrive?
Yes, preparing your home before the movers arrive can help the move run faster and more efficiently. Many customers searching online ask “how should I prepare for movers?” or “what should be packed before removalists arrive?”, as proper preparation can reduce delays on moving day.
For the best results, it’s recommended that smaller household items are packed into moving boxes before the moving team arrives. This allows the removalists to focus on loading larger furniture and appliances quickly and safely.
It’s also helpful to ensure:
small loose items are boxed and sealed
pathways and hallways are clear for safe access
parking space is available for the moving truck
appliances and large items are ready for transport
Preparing in advance helps the movers load the truck more efficiently, reduce moving time, and minimise the risk of damage during the move.
Taking a few simple preparation steps can make a big difference when completing house moves, apartment relocations, or furniture removals across Sydney.
Can you pack my whole home?
Yes, full home packing services are available if you prefer professional movers to pack your entire house before the move. Many customers searching online ask “can removalists pack my whole house?” or “do moving companies offer full packing services?”, as packing an entire home can be time-consuming and stressful.
At QuickMove®, we offer complete home packing services for house moves, apartment relocations, and office moves across Sydney. Our team can carefully pack all household items using professional packing materials and safe packing techniques to ensure everything is protected during transport.
Full packing services typically include packing items such as:
kitchenware, glassware, and fragile items
clothing, books, and personal belongings
decorations, ornaments, and household items
office equipment and electronics
Using professional packing services helps ensure items are securely packed, organised into cartons, and ready to be safely loaded into the moving truck.
Full home packing is available for an additional fee, and is often chosen by customers who want to save time, reduce stress, and ensure fragile belongings are properly protected before moving day.
Can you pack kitchen items?
Yes, kitchen packing services are available to safely pack fragile kitchen items before your move. Many customers searching online ask “can removalists pack my kitchen?” or “how are dishes and glassware packed when moving house?”, as kitchens usually contain the most fragile household items.
At QuickMove®, our team can assist with packing kitchenware, dishware, and fragile glass items using appropriate packing materials to help protect them during transport.
Kitchen packing commonly includes items such as:
plates, bowls, and dishware
glasses and wine glasses
mugs and kitchen utensils
small kitchen appliances
fragile cookware and decorative items
Fragile kitchen items are typically wrapped individually and packed securely into moving cartons so they remain stable during loading, transport, and unloading.
Professional kitchen packing helps ensure delicate items are properly protected during house moves, apartment relocations, and furniture removals across Sydney, reducing the risk of breakage during the move.
Can I pack my own items?
Yes, you are welcome to pack your own items before the move. Many customers searching online ask “can I pack my own boxes when moving?” or “do I have to use the removalist packing service?”, and the answer is that self-packing is completely acceptable.
At QuickMove®, customers can pack their own belongings using their own boxes or moving cartons supplied by us. Self-packing can help reduce the time required on moving day and gives customers full control over how their personal items are organised.
If you choose to pack your own items, it is recommended to:
use strong moving boxes or cartons
securely seal boxes with packing tape
wrap fragile items with protective materials
clearly label boxes for each room
Properly packed boxes help ensure items can be stacked safely inside the moving truck and transported without damage.
Many customers choose to pack smaller personal items themselves while leaving large furniture, appliances, and heavy lifting to professional removalists, helping make the moving process more efficient.
Do you label boxes during packing?
Yes, all boxes packed by our team are clearly labelled to make unloading and unpacking easier. Many customers searching online ask “do removalists label moving boxes?” or “how are boxes organised during a move?”, as proper labelling helps ensure items are delivered to the correct rooms at the new property.
At QuickMove®, when packing services are provided, each carton is labelled and organised so the movers know where it belongs when unloading the truck. This helps make the relocation more efficient and reduces confusion when setting up the new home or office.
Labelling moving boxes helps with:
identifying which room each box belongs to
keeping fragile items clearly marked
making unloading faster and more organised
helping customers find important items after the move
Clear labelling is an important part of professional packing services, helping ensure house moves, apartment relocations, and office relocations in Sydney are completed smoothly and efficiently.
Items We Can Move
Do you move sofas and lounges?
Yes, we move all types of sofas and lounges as part of our furniture removal service. Many customers searching online ask “do removalists move sofas?” or “can movers transport large lounges?”, as lounges are often one of the largest and heaviest pieces of furniture in a home.
At QuickMove®, our movers regularly transport modular sofas, recliner lounges, corner lounges, and oversized couches during house moves and furniture deliveries across Sydney.
Before loading, sofas and lounges are typically:
wrapped with padded furniture blankets to protect the fabric or leather
secured carefully when carried through doorways and hallways
positioned and strapped safely inside the moving truck
For modular lounges or sectional sofas, the pieces can be separated to make them easier to move through tight spaces such as staircases, hallways, or elevators.
Professional handling and proper protection help ensure sofas, couches, and lounge suites are transported safely during house moves, apartment relocations, and furniture removals.
Do you move beds?
Yes, we move all types and sizes of beds as part of our furniture removal service. Many customers searching online ask “do removalists move beds?” or “can movers disassemble and move bed frames?”, as beds are one of the most common items transported during a house move.
At QuickMove®, our movers regularly handle king beds, queen beds, double beds, single beds, ensembles, and bunk beds during house moves and apartment relocations across Sydney.
If required, our team can disassemble bed frames before loading them into the truck and reassemble them at the new home, making it easier to move large beds through doorways, hallways, or staircases.
During the move, beds and mattresses are:
carefully carried and handled by experienced movers
protected using padded moving blankets and mattress covers
securely positioned inside the truck to prevent movement during transit
Proper handling and protection help ensure bed frames, mattresses, and bedroom furniture are transported safely during house moves, apartment relocations, and furniture removals across Sydney.
Do you move fridges?
Yes, we move all types of refrigerators as part of our furniture removal service. Many customers searching online ask “do removalists move fridges?” or “can movers transport large refrigerators?”, as fridges are heavy appliances that require proper handling during a move.
At QuickMove®, our movers regularly transport single-door fridges, double-door refrigerators, French-door fridges, and large family-sized fridge freezers during house moves and apartment relocations across Sydney.
Before moving a fridge, it is recommended to:
empty all food and contents from the fridge
disconnect the appliance before moving day
secure loose shelves or removable parts
During the move, refrigerators are carefully handled using trolleys and lifting equipment, then secured inside the truck using straps and protective padding to prevent movement during transport.
Professional handling ensures fridges and large appliances are transported safely during house moves, apartment relocations, and furniture removals across Sydney.
Do you move washing machines?
Yes, washing machines can be safely moved as part of your house move or appliance relocation. Many customers searching online ask “do removalists move washing machines?” or “can movers disconnect and transport a washing machine?”, as these appliances are heavy and require careful handling.
At QuickMove®, our movers can assist with disconnecting washing machines when required, then safely transport the appliance to your new property. Washing machines are handled using professional trolleys and lifting equipment to ensure they are moved safely without damage to the appliance or the property.
During the move, washing machines are:
carefully disconnected when access is available
transported upright to protect internal components
secured inside the moving truck using straps and padding
Once delivered, the washing machine can be positioned in the designated area at your new home, ready for reconnection.
Proper handling and secure transport help ensure washing machines and other household appliances are moved safely during house moves, apartment relocations, and furniture removals across Sydney.
Do you move pianos?
Do you move pool tables?
Do you move safes?
Do you move gym equipment?
Do you move glass cabinets?
Do you move mirrors?
Do you move commercial equipment?
Do you move outdoor furniture?
Do you move rugs?
Do you move large appliances?
Do you move office furniture?
Do you move antiques?
Do you move electronics like TVs?
Are there items you cannot move?
????️ Insurance, Safety & Protection
Is my move insured?
Are your movers insured?
Do you cover damage to my furniture?
Do you protect floors and walls?
How do you protect my furniture during the move?
What happens if something gets damaged?
Do you offer insurance for contents in transit?
Can I get a certificate of currency for my building?
Are fragile items covered?
Is my move insured in bad weather?
???? On Moving Day
What time will the movers arrive?
How long will my move take?
Do movers take breaks?
Do I need to be present?
Will you shrink wrap my items?
Do you work in the rain?
Do you work during storms?
Can you move multiple pickup locations?
Can you deliver to multiple drop-off locations?
Do you move high-rise apartments?
Do you remove doors if needed?
Can I ride in the moving truck?
What if movers accidentally damage something?
Can I add extra items on the day?
???? Service Areas & Distance Moves
What areas do you service?
Do you offer long-distance moves?
Do you offer interstate moves?
Do you charge extra for distance?
Do you move between storage facilities?
Do you offer multi-stop moves?
⚙️ Specialised & Commercial Moves
Do you offer office relocations?
Do you move warehouse or industrial equipment?
Do you relocate gym or fitness centres?
Do you move shop fittings or retail stores?
Do you move servers or IT equipment?
Do you provide multi-truck commercial moves?
Can you dismantle and reassemble office workstations?
???? Policies, Restrictions & Requirements
Are there items you cannot move?
We cannot move:
- Flammable or explosive materials
- Gas bottles (full or empty)
- Hazardous chemicals
- Fuel or contaminated parts
- Bulk aerosols
- Illegal items
Do you move pets or animals?
Do you need parking availability?
Do you need clear access?
Do you require elevator access?
Do you move items through windows or balconies?
Do loose items need to be boxed?
Do you disconnect or reconnect appliances?
Licensed work (gas/electrical) is not permitted.
Do movers refuse unsafe items?
⛔ Prohibited Items
Items we cannot move or carry
- Flammable liquids or gases
- Chemicals or hazardous materials
- Explosives
- Fuel, oil or greasy mechanical parts
- Perishable or leaking items
- Infested, mouldy or biohazard materials
- Illegal items
ℹ️ Important Information
Important notes you should know
- Access through tight or restricted areas cannot be guaranteed.
- No insurance for second-hand or pre-damaged furniture.
- Some moves may require multiple trips depending on access.
- Customers cannot travel in the truck.
- No electrical or plumbing work is permitted.
- No wall mounting or fixture removal.
???????? Customer Responsibilities
What are my responsibilities before movers arrive?
- Ensure parking is available or provide instructions.
- Have all small loose items boxed and sealed.
- Confirm building or lift bookings if required.
- Ensure clear pathways for safe access.
- Notify us of unusual items (pianos, safes, marble, oversized items).
Do I need to supervise the move?
What if I am late or not home?
???? Packing, Boxing & Preparation
Do loose items need to be boxed?
Unboxed loose items slow down the move and may not be covered by insurance.
Do you pack for me?
Do drawers need to be emptied?
- Light clothing may remain inside.
- Heavy, fragile or loose items must be removed.
Can you disconnect appliances?
Licensed work (gas/electric) must be done by professionals.
???? Access Requirements
What access conditions should I consider?
Common factors include:
- Narrow hallways or tight staircases
- Steep driveways
- Long walking distances
- Lift height or booking rules
- Low carpark clearance
Do you need access for large trucks?
If access is restricted, movers will use trolleys and equipment from a further distance.
What if access is unsafe?
⏳ Timing, Arrival Windows & Delays
What is the arrival window?
What causes delays?
Delays may occur due to:
- Traffic or road closures
- Extended previous jobs
- Weather conditions
- Unexpected access issues
Movers always notify customers when en route.
Do movers take breaks?
Can moves run overtime?
????️ Liability, Damage & Insurance
What is covered by insurance?
- Goods in Transit: up to $100,000
- Public Liability: up to $20,000,000
Coverage applies only during transport inside the truck.
Are self-packed items covered?
Do you cover pre-existing damage?
What if something is damaged?
???? Billing, Charges & Payment Rules
When do I pay?
- The minimum charge is due by 5pm the day prior.
- Additional time is payable at completion.
- No upfront payment required for hourly services beyond the minimum.
What payment methods do you accept?
No cash accepted.
Do tolls cost extra?
Do you charge for travel?
Outside-free-zone moves incur travel time and a 10% fuel levy.
Is there a surcharge for stairs or long access?
A $50 per person Fatigue Allowance may apply for:
- Multiple stair flights
- Steep or unsafe access
- Long carries
???? What to Expect on Moving Day
What happens before the movers arrive?
- You will receive an SMS and/or phone call when the team is en route.
- You will be notified if there are any traffic or job delays.
- Your arrival window remains the same even if the earlier team finishes ahead of time.
How will I know the truck is coming?
This gives you time to prepare access, parking and entry.
What should be ready when movers arrive?
- Your parking arrangements must be confirmed.
- Loose items should be boxed and sealed.
- Walkways and doorways should be clear.
- Pets should be secured for safety.
- Fragile or special-care items should be identified to movers.
What do movers do first upon arrival?
Movers will:
- Walk through the property with you.
- Assess access points, stairs, and elevator requirements.
- Plan the order of loading items safely and efficiently.
- Prepare protective blankets, straps, and shrink wrap where required.
???? Handling, Loading & Item Protection
How do movers protect my furniture?
Your furniture is protected using:
- Padded moving blankets
- Shrink wrap for delicate or high-risk items
- Mattress covers for all bedding
- Straps and load-securing equipment inside the truck
These services are included free of charge.
How are fragile items handled?
Special attention is given to:
- Glass cabinets
- Mirrors
- Artwork
- Televisions
How do movers load the truck?
Movers use professional loading techniques:
- Heaviest items loaded first for stability
- Blankets and padding placed between items
- Straps used to secure furniture upright
- Delicate items positioned safely to prevent movement
Do movers disassemble furniture?
Tools are carried on all trucks at all times.
Do movers reassemble items at the new location?
Just show the team where items should be placed.
???? During the Move
Do movers take breaks?
Charged time is only for active moving.
Can movers work in the rain?
Only extreme or unsafe weather may cause delays.
Can movers work at night or after hours?
Can I add extra items during the move?
Yes — additional items can be moved if:
- There is truck space
- There is enough time left in the booking
Extra time is charged at the standard half-hour rate.
Can I change the destination address mid-move?
Travel between locations is included in the hourly rate.
???? At the New Location
Do movers place items where I want them?
Do movers reconnect appliances?
Licensed electrical or plumbing work must be done professionally.
Do movers unwrap furniture?
Do movers remove packing materials?
Cardboard and rubbish removal is not included unless pre-arranged.
???? Completion & Final Payment
When do I pay for my move?
Minimum charge must be paid by 5pm the day prior.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- Amex
- Diners Club
No cash accepted.
Do I receive a receipt?
Can the team wait while I arrange payment?
Please ensure your card is ready when the move is complete.
???? Packing, Fragile Items & Preparation Rules
Do I need to pack everything before movers arrive?
Unpacked items slow the move and increase the total time charged.
What items must be boxed?
All loose household items must be boxed, including:
- Kitchen items (plates, glasses, cookware)
- Bathroom products
- Books, decor and small appliances
- Electronics, toys and personal items
Movers cannot transport loose, fragile or unboxed items.
What boxes should I use?
We recommend:
- Standard moving cartons
- Strong double-wall boxes for heavy items
- Wardrobe boxes for hanging clothes (optional)
Weak, damaged or overloaded boxes may not be safe to move.
Is there a weight limit for boxes?
Yes — each box must be:
- Under 20 kg, and
- Closable and liftable by one person
Oversized or overweight boxes can break and cause injury.
Do movers wrap fragile items?
Fragile furniture is wrapped using:
- Padded blankets
- Shrink wrap
- Protective covers where required
However, fragile loose items MUST be pre-packed in boxes.
Movers do not wrap individual glassware, ceramics, plates or ornaments — these must be packed before arrival.
Do you provide bubble wrap?
Standard shrink wrap and blankets are free.
Can movers repack poorly packed boxes?
Movers can repack items if necessary, but this will:
- Add time to the job
- Increase your total cost
We recommend properly packing items beforehand to avoid delays.
What items must not be packed in boxes?
For safety, do not pack:
- Liquids that can spill
- Hazardous materials or chemicals
- Gas bottles
- Paint or flammable items
These items cannot be transported.
Do movers disassemble furniture?
Yes — your team will:
- Disassemble beds, tables and large furniture
- Reassemble them at the new home
Tools are provided free of charge.
Should I empty drawers?
- Light clothing is fine to leave inside.
- Remove heavy, fragile or loose items.
- Remove anything breakable or valuable.
This ensures safety and prevents damage during transport.
Should I defrost my fridge or freezer?
Yes — fridges and freezers must be:
- Emptied
- Clean
- Dry
Leaking appliances cannot be transported.
Can movers disconnect appliances?
They cannot perform electrical or plumbing work.
Do movers handle extremely delicate items?
Movers will take extra care, but items such as:
- Fine china
- Crystal glassware
- Antiques
- Collectors’ pieces
must be properly packed beforehand to qualify for insurance.
Can movers transport plants?
Yes — if plants are:
- Not leaking
- Not oversized
- Safe to lift
Wet or fragile pots may require special handling.
Can movers take items from balconies?
Movers cannot hoist items over balconies or through windows.
Can movers carry extremely heavy items?
Items such as:
- Safes
- Marble tables
- Pianos
may require a 3-man team for safety.
What happens if access is difficult?
Movers will still complete the job using:
- Long carry techniques
- Trolleys, ramps and lifting gear
- Additional movers if required (added cost)
Your move will always be completed.
⛔ Safety Restrictions & Items We Cannot Move
What items are strictly prohibited?
Movers cannot legally or safely transport the following:
- Gas bottles (full or empty)
- Fuel, petrol, diesel, kerosene or oils
- Hazardous chemicals including cleaning acids, solvents, thinners
- Aerosols in bulk or pressurised containers
- Explosives or combustible materials
- Illegal items or contraband
- Biohazard materials or infested items
These restrictions exist for your safety and for insurance compliance.
Can you move gas bottles if they are empty?
Can you move paint, chemicals or flammable liquids?
Are perishable or leaking items allowed?
Can movers transport greasy or oily mechanical parts?
Do you move pets or live animals?
Can movers take firearms or weapons?
Can movers lift extremely heavy items?
Movers can safely lift most household items, but some items may require:
- A 3-man team
- Specialist removalists
- Equipment not included in standard pricing
If an item exceeds safe lifting limits, movers may refuse for safety reasons.
Do you move items through windows or balconies?
This is unsafe and not covered by insurance.
Can you move oversized outdoor equipment?
Outdoor equipment may be transported if:
- Clean and free from insects, dirt or rust
- Safe to lift
Movers cannot carry contaminated or unsafe items.
Do stairs or steep driveways affect what can be moved?
Items can still be moved, but difficult access may require:
- Extra movers
- A fatigue allowance
- Additional equipment
Movers will always attempt the job safely even with access challenges.
Can you move plants with soil?
Yes — as long as:
- The pot is not cracked or leaking
- The plant is manageable and safe to lift
Large, unstable or wet plants may be refused.
Can movers transport gym equipment?
However, extremely heavy machines may require extra movers for safety.
What happens if an item is unsafe to move?
Movers may refuse to transport any item that:
- Poses a risk to safety
- Is too heavy for safe manual handling
- Is hazardous or illegal
- Is fragile beyond safe protection
Safety is always the priority.
What happens if I’m unsure whether something can be moved?
Simply contact us — we can confirm instantly whether:
- The item is allowed
- Extra movers are required
- Special equipment is needed
This avoids delays on moving day.
????️ Damage, Claims & Insurance Process
What happens if something is damaged during the move?
All damage claims follow our simple, formal assessment procedure.
How do I lodge a damage claim?
Instructions will be provided by our support team.
Photos and a brief description are required so that we can assess the situation properly.
What insurance coverage is included?
- Goods in Transit: Covers items while being transported in the truck.
- Public Liability: Covers accidental damage to property or buildings.
- Workers Compensation: Covers our team members on-site.
Are fragile items covered?
Self-packed fragile items may not be covered if improperly packaged.
Are second-hand or pre-damaged items covered?
Is internal property damage covered?
How long does a claim take to process?
Complex claims may require further assessment or third-party reports.
Do you repair or replace damaged items?
Our team will guide you through the process to ensure a fair resolution.
What isn’t covered under insurance?
- Pre-existing damage or structural weakness
- Flat-pack furniture that is not structurally sound
- Unboxed loose items
- Plants, liquids, or perishables
- Items packed by the customer without adequate protection
What if movers damage something and don’t tell me?
If you believe something was not disclosed, please contact us immediately — we investigate all concerns thoroughly.
???? Customer Responsibilities & Fair Working Conditions
What do I need to do before movers arrive?
Please ensure:
- Driveways, hallways, and entry points are clear and safe.
- Small loose items are packed in boxes.
- Pets are secured away from the moving area.
- Parking is available for the truck as close as possible to the property.
A smooth, prepared environment results in a faster and more efficient move.
Do I need to pack all small items?
Unboxed items slow down the move and increase risk of damage.
Can I help the movers?
You may guide, direct, and organise items — but physical assistance is not permitted.
Do I need to supervise the move?
Yes — a responsible adult must be present for:
- Access and instructions
- Item placement at the new address
- Completion approval and payment
Can movers refuse unsafe items or conditions?
Yes — movers may refuse:
- Items that are dangerously heavy
- Contaminated, infested, or hazardous items
- Unsafe stairways, balconies, or access areas
Safety is our top priority for both customers and our team.
Do I need to provide parking?
Additional time due to parking issues may be added to the total.
What if stairs or access conditions are difficult?
Movers will assess the situation and may require:
- Extra equipment
- An additional mover
- A revised plan to complete the job safely
Safety always outweighs speed.
What behaviour is expected from customers?
Abusive or aggressive behaviour will not be tolerated and may result in termination of service.
Can customers enter or stand in the truck?
What if weather or conditions are unsafe?
Moves continue in most weather conditions, but movers may pause or adjust procedures during:
- Heavy rain
- Storms or lightning
- Extreme heat
- Slippery or hazardous access conditions
Safety determines the pace of the job.
What if I’m running late?
Waiting time may be added to the total bill if movers must wait for access.