Help Desk / FAQ

Frequently asked questionsWelcome To Quick Moves Help Desk

Quick Move frequently asked questions. Here we have tried to answer the majority of questions we come across. So if you have a question that isn’t listed below please feel free to call us today on 0487 399 669. Firstly we totally understand that not all of your questions could be answered here. Secondly, if you do have any further inquiries in regards to our furniture removals service please either use the Contact Us page or call us today.

How much do you charge?

Quick Move offers amazingly low moving rates. However, each home is obviously different so this means each job is quoted individually. Prices are based on the size truck you choose here is a quick list of sizes and rates.

 

What is the minimum charge?

The minimum charge covers you for a specific amount of time. We estimate that during the quotation. And for that Sydney metro moves, this means when the guys arrive your time starts. If the move takes a little longer than we expect we will simply charge by the half-hour thereafter. That being a half-hourly rate. However, this is dependant on the truck size you choose when booking. Refer to your booking confirmation email for the price.

Is GST included in your prices?

Yes so unlike all other movers we decided to include GST in our prices. Right across all trucks, sizes, and products. Because we believe excluding this tax from advertising like all others is sneaky and misleading.

Is there any fuel levy or carbon tax charges?

For people moving within Sydney to another location in Sydney, the answer is NO. We do not charge any fuel levies or carbon taxes for those simply moving within the Sydney metro. For those moving for example to the central coast will incur a tax levy.

Is there any extra fees for flights of stairs?

No, we do not charge for complicated access like stairs and long walking distances. Because it’s part of the job! And we are being paid for the time anyway. We believe it’s sneaky and unethical for those removalists that have these hidden fees.

Is wrapping included in the price?

Yes to an extent, meaning we will not charge any extra for your items to be wrapped in blankets. Because it is all part of the moving service. However, if you wanted additional bubble or plastic wrapping. That’s no issue we will offer you a price this will cover the cost of the materials.

Do you charge for traveling to my home & back to the depot?

For those that are moving within Sydney time will start and finish at your door. Therefore we will not charge any extra to get back home. And nor charge any extra to get to your job. For outside of Sydney, we obviously must charge this.

Is assembly of beds or furniture included in the price?

Yes, we assemble and disassemble bedding and furniture at no extra cost. And we believe this should be standard and all part of the moving services. Because as we are being paid for the time anyway it makes sense.

When can I expect the driver to arrive?

How do we project an ETA?

Quick Move ETA
Quick Move drivers use the latest GPS tech. And we allow it to calculate the traffic intensity with distance traveled. So then simply provide the customer with an approximate time of arrival or commonly known as ETA. The driver will not take into consideration, road works, accidents, heavily congested traffic, or breakdowns. ETA really does mean just that. ETA is an estimate and we do not make any guarantees to be at any location at any given time.

What does ETA mean and how it affects you?

ESTIMATE time of arrival, notice I capitalized ESTIMATE :). So it’s not to be confused with DEFINITE. There is really no way in the removals industry that a Sydney removalist can give any definite times. In furniture removals, anything can happen. We have had circumstances when we have had to disassemble furniture that took forever. And customers have given incorrect details, this setting us back for the day. To avoid disappointment make sure we have all the necessary information.

ETA is commonly used in the transport industry.

The majority of you would already know this but just in case some of you may think that ETA means something other than what it stands for I have written this short article. ETA is used by our drivers daily. Because the driver may send the customer a text with an ETA once they are loaded and on the way. There are other words that are also commonly used in our industry when referring to times of arrival. Such as approximate, approximate, approx, rough guess, roughly, an educated guess. You know where I am going with this right? 🙂

When will I get an ETA?

The Quick Move driver will simply either call or TEXT you letting you know what time we expect to arrive. Therefore we aim for at least a half hours notice. However, the ETA given is a good indication. So you need to make sure someone is there ready to provide access. We will at all times call you prior to arriving. And you will be able to give us multiple phone numbers and contacts at the booking stage.

Have a Question about an ETA that isn’t answered here?

For more information see about us or simply call us on 0487 399 669 today. Our office hours are 7 am to 7 pm 7 days a week. Call us today!

How do I get a delivery quote?

It’s easy to get a quote from Quick Move

Cheap Courier Quotes sydneyWritten removalist quotes are sent via email from the official email address. Furniture delivery quotations will only be sent to a reply address. Though we do experience a lot of calls & Multiple quote requests. Some that have been verbally given over the phone are only estimates.

Estimates mean that the price is not fixed and should only be taken as a rough guide. However, the final removalist quotation may fluctuate up or down. And it’s not an official quote until you have a written quotation. All are written and emailed to you after you have submitted a quote request via the website. So we may ask for more information after we receive the quote request. Furthermore, every job is different and therefore we must quote each individual job separately.

Professional Sydney removalists that care about you

We treat all furniture the same regardless of condition. And we are a professional moving service that offers the entire NSW region a pickup and delivery option.

Quick Move, the specialist in furniture removals for Sydney siders. Therefore we pick up & deliver the items you have purchased whether it’s online or at a nearby shopping center. We at quick move tailor each and every job specifically for the customer. All furniture removalist quotes are fixed. Meaning the price will never change providing all of the information regarding weight, dimensions, access & location is correct.

Interstate Removalist Quotations

We just don’t go interstate, as a rule, therefore we can not give you a quote for any interstate relocation sorry.

Local Removalist quotes in Sydney NSW

We are indeed a removalist in Sydney, the way we handle furniture is professional. And the exact same way any quality removals company in Sydney would. It’s because of our packing practices, strapping, and duty of care.IIs what makes us stand out among the others.

We are the jack of all transport trades!

Exactly right! we are removalists that have decided to help the community with small one-off jobs. At the same time as focusing on full house relocation’s. We are proud to say we are indeed furniture removalists. Not to be mistaken with a general gumtree “removalist” that transports small parcels and other light objects.

eBay & Grays Online delivery service

Daily we provide Sydney siders with a unique pick up & delivery service. Therefore offering free inspections on all second-hand furniture. to obtain a free furniture courier quote simply use the form to the left.

Its an easy booking process

We have simplified the entire system so it’s really easy to request a quote, pay for the job & book it in. You can find out more about how we operate simply by reading the answers to the questions we have posted on this page.

Customer Reviews & Feedback

We have true testimonials from our customers, you can read these and see for yourself. Our customer support, our dedication to customer service. And our experience is what makes us have the best furniture removalist service in Sydney.

Can I reschedule my moving date or time?

Absolutely simply reply to your booking confirmation email. Because we need it to be in writing, do not leave it to the last day though. Because it’s too late and it will be ignored. Therefore all rescheduling can be done up until the day prior to your move before 5 pm.

Do you supply packing boxes prior so we can pack?

Yes, we do, in fact, we can either sell you boxes to keep or you can take us up on our buyback offer. That meaning you pay for the boxes + $25 delivery and $25 pickup fee. Then when you are finished with them we will pick them back up. So once they arrive back at the depot we refund you for the total you paid minus any that are damaged. This ultimately means you can have an unlimited amount of boxes to use for a low cost of just $50. Here is more information about the offer and the form you can use to hire our packing boxes.

Does your company follow Work Safety Methods?

Our Staff Work Safe Always

Quick Move practices safe working conditions always as outlined in the manual tasks published by the NSW government. We have revolutionised the delivery service industry, employing only people with removalist or furniture handling experience. it’s important that we keep a high standard of staff, for obvious reasons, we want to continue to provide the community with professional affordable help. Our staff on arrival will formally introduce themselves, you will enjoy their friendly professional company throughout the moving process, it’s all part of the service. If you have had a certain team prior and want to reschedule that exact same team, it’s easy all we need is an email from you and we can send the exact same crew as we sent last time.

Quick Move Uniform & PPE OHS Removalists

All staff is equipped with the latest safety gear, we issue on start-up Hi-Vis shirts, navy shorts & pants, wet weather jackets, and winter sweaters all fluorescent and all with our company logo branding. Staff also must wear issued steel cap safety boots.

Uniform is important to us, it represents professionalism. Quick Move makes sure that the staff representing our company are always well attired, neat and tidy. After all, you would prefer someone in uniform to turn up at your doorstep, wouldn’t you? With work uniforms at least you know who the person is and where they were from before you open up your home to them.

We conduct a quick risk assessment on every job

A simple walk through the job access path is all we need, the staff will assess any dangers and make arrangements to mitigate any threats, such as trip hazards, etc.

Witches Hats are continuously used for unloading, its necessary that we make people in our working environment aware that we are working and to stay clear. We are always looking at new ways to improve our OHS or work safety policies.

Contact us by calling 0487 399 669 today!!

Can I get a ride with the truck?

No absolutely not sorry! we are unable to carry passengers, unfortunately, please do not rely on traveling with the truck you must organise your own transport thank you for understanding.

How can I pay for my move?

We accept cash on completion and the three major cards such as VISA, MASTERCARD & AMEX. paying by card on completion is proffered as we do not carry change.

Do you have insurance?

Yes, we do have public liability, goods in transit, and workers comp insurance. If your building manager needed a copy of the public liability we can send that to them directly. We do not cover second-hand items for accidental damages during the loading and unloading process.

Is moving outside of the Sydney metro different?

Yes moving outside of Sydney such as the central coast, Wollongong, etc.. will incur fuel charges and travel time to or from our depot in Sydney.

What days are you available?

We operate 7 days a week from 7 am to 7 pm, you can call us during business times on any day and one of our friendly staff will assist you with a quote or booking.

Do you move businesses also?

We sure do! Quick Move is a moving company in Sydney offering a removalist and delivery service to all sized homes and offices. see our office removalists service today and get a free quote.

How can I make a booking?

You can take advantage of our online offers and book online via any of the links provided to you in your quote, click on Book now on our home page, or of course, you can simply call us today and one of our friendly staff members will take your booking for you straight over the phone.

How much notice do you need to make a booking?

We like to get as much as possible, let us know the second you have a date in mind you can always reschedule if need be. We do get busy in peak season so the more notice we get the better chance of us organising the move for you.

Prohibited Items List

At Quick Move, we strive to make certain that everything and everyone is safe when we are providing a service and some things our insurer just will not cover us for. In order for us to keep safe and insured, we must not remove certain items from the home.

If we deem them to be unsafe or high risk, we simply will not move them. When we say high risk we mean it could cause damage to us, you, or the furniture items or property. Below you will find a list of items we will not move, carry or relocate for you, these items will be left at the pickup address, we will advise you of the items we will not take before we leave so that you can make alternative arrangements.

Quick Move will not transport the following items

Prohibited substances

  • Paint
  • tiles
  • any Liquids incl Oils
  • any Flammable substances
  • Rocks
  • Dirt & Sand
  • and any other type of loose substance

Prohibited items

  • Gas Bottles
  • Weapons
  • Illegal paraphernalia,
  • Illegal items
  • oily car parts
  • greasy parts

Prohibited Animals

  • pets
  • reptiles
  • birds
  • and any item with any infestation of pests

The following must be considered for us to move these items

  1. Lawnmowers & petrol operated tools must be drained of the petrol and wrapped in something and taped up.
  2. BBQs and stoves must be clean and free of grease or oil.
  3. Fridge & freezers must be empty and dry, not leaking water

It is at our discretion if we decide not to move an item and there will be no negotiation if we decide any items are dangerous or illegal. In the event that this may occur you have the option to move those selected items yourself or find an alternative, any cancellations will incur fees and charges.

Do you have terms of service that I can read?

Yes absolutely thought you would never ask, here is the link to our terms of service this can also be found as a link when making a booking you must accept the terms of service when booking.