Terms of Service

Important please read all points.

By booking our service you must agree to adhere to our terms of service, after the terms here below we have explained each point for more reading.

  1. We do not relocate piano’s or pool tables as part of the service, you may call us for options.
  2. We do not perform balcony lifts unless it is pre arranged with head office and the risk is deemed to be low
  3. There is a 3 hour window for arrival on all moves, ie: if you select 9am, the ETA is between 9am – 12am we will try calling you prior to arriving.
  4. Someone you authorise must be supervising our men at all times we work under your instructions.
  5. We do not offer a fixed price for any move, small or large, it is purely charged in half hour increments
  6. We charge in 30 minute increments, per half hour “phh” the next block is charged at the 5th minute into the next half hour.
  7. There is a two hour minimum charge on all relocation services, the minimum charge is determined by the truck size selected when booking.
  8. A minimum charge is quoted at the time of booking and paid in advance this minimum will be inclusive of GST, a total of two hours and any callout fees that are applicable.
  9. Parking time is billable to the customer, we strongly recommend you arrange adequate parking for the truck.
  10. The time is charged up until the truck is empty, clean of any debris swept out and all the equipment strapped in and blankets folded as per it was on arrival.
  11. Optional plastic wrapping will be offered as an extra precaution for high risk items, our price list as follows, 1-2 items $30, 2-4 Items $50, 4-7 Items $75, 7-10 Items $100.
  12. We make no guarantee all items will fit in just one load, you may request a second trip if need be.
  13. We make no guarantee that the job will be completed in any certain time frame.
  14. For Late notice / same day bookings, the first available team will attend to you, we do not allow any appointments or restrictions to be imposed on us, given the late notice.
  15. Moving to or from any location outside of the Sydney Metro, ie: Central Coast, Wollongong but not limited to will incur, travel time to or from our depot at Smithfield + a 10% fuel levy will apply to the total moving cost. some suburbs of Sydney are outside of the metro such as Avalon, Picton, if you are on the outskirts of Sydney we recommend you call us prior to booking to see if you are eligible.
  16. Credit card payments will incur a 2.5% surcharge. We accept VISA, MASTER CARD & AMEX
  17. Toll Charges if used will be added to the total, – M5 $15. M4 $15, M2 $20 and M7 $20
  18. We make no guarantee that the height of the truck we send on the day will clear any parking restrictions.
  19. We do not insure you for accidental damages to second hand furniture or appliances under any circumstances.
  20. Final payment if any, is due on completion only, no accounts, cheques or EFT options are available for pay later scenarios, we recommend being prepared to make payment, The men need to get going and onto the next job, delaying the payment will incur extra time charged to the total, we appreciate you understanding this

Terms on our prices, rates and fees

We have a minimum charge

There is a two hour minimum charge on all relocation services, the “minimum charge” is determined by the truck size selected when booking. The minimum charge will be fully inclusive of GST.

Toll charges are applicable

Tolls if used will be added to the total, drivers will always take the toll unless you request to them verbally you do not wish them to take that route. The prices we charge for using the tolls are – M5 $15. M4 $15, M2 $20 and M7 $20. Trucks are more expensive than cars.

We do not offer a fixed price

We charge in half hour increments after the first two hours “minimum charge”. therefore we do not offer a fixed price for any relocation whether it be small or large.

We Charge Half Hourly

We charge in 30 minute increments phh after the first two hours “minimum charge”. You will notice we use the term phh meaning “per half hour” not to be confused with per hour.

Fees for moving outside the Sydney metro

Moving to or from any location outside of the Sydney Metro, ie: Central Coast, Wollongong but not limited to will incur, travel time to or from our depot at Smithfield + a 10% fuel levy will apply to the total moving cost. some suburbs of Sydney are outside of what we call the metro such as Avalon and Picton, if you are on the outskirts of Sydney we recommend you call us prior to booking to see if you are eligible.

Types of payments that are accepted

We offer no accounts fpr pay later scenarios, we do not accept cheques of any kind nor do we allow EFT bank transfers. options are available for pay later scenarios. However we do accept Cash, VISA, MASTERCARD & AMEX with a 2.5% surcharge for cards. No late ATM runs Please! The men need to get going and onto the next job, delaying the payment will incur extra time charged to the total, we appreciate you understanding this.

Plastic wrapping is an optional extra

Plastic wrapping will be offered as an extra precaution for high risk items, this is purely optional you can refuse and our guys will still take very good care of the items and use blankets to protect the item. Our price list for plastic wrapping is as follows, 1-2 items $30, 2-4 Items $50, 4-7 Items $75, 7-10 Items $100.

Terms on our service and operations

We do not relocate piano's or pool tables

We recommend if you have either a piano or a pool table to find a removalist that specifies they are experts in relocating these items a they are very tricky, time consuming and require more than two men. For instance pianos will require a certain lifting tool and often need tuning after being moved.

We do not perform balcony lifts

Lifting or dropping items over a balcony is difficult, dangerous and requires more than two men. As part of our standard two men service we do not perform balcony lifts. We recommend calling us to discuss the options.

The move may take longer than expected

Moving furniture, fridges and appliances isn’t easy it does require safe manoeuvring, care when handling, loading and securing into the truck for safe arrival, therefore we make no guarantee that the job will be completed in any certain time frame. We work hard and fast but we do not rush, run or unsafely load trucks.

3 hour window for arrival

We offer a 3 hour window for arrival on all moves, ie: if you select the 9am slot, the ETA is between 9am – 12pm however we will always try calling you prior to arriving. Please make certain your phone is on hand and you are in mobile reception.

Parking Arrangements

Parking time is billable to the customer,  we strongly recommend you arrange adequate parking for the truck. Reserve a large parking spot for the truck. On arrival the driver will look for the safest and easiest place to park.

Clock stops when we are packed up

The time is charged up until the truck is empty from all of your belongings, swept clean of any debris and all moving equipment strapped in and blankets folded as per it was on arrival.

Everything may not fit in the truck

Choosing the right size truck will ultimately save a 2nd trip, but as we notice alot of people underestimate how much they have and go for a smaller truck than needed. Therefore we make no guarantee all items will fit in just one load, however we will do our best and you may request a second trip if need be. Our removalists will pack the truck a certain way to ensure safe travelling and minimise damage.

Same day booking get no ETA

For Late notice / same day bookings, the first available team will attend to you, we do not allow any appointments or restrictions to be imposed on us, given the late notice. Once the job is in the system the first available truck in that area will pick it once they have finished the previous job. You will hear from the driver at that point and only at that point will the driver give you an ETA.

Height restricted parking entrances

We make no guarantee that the height of the truck we send on the day will clear any parking restrictions. Our vehicles are all differently made even though the GVM is the same, it is the actual body pantech that will vary. If in the vent that the truck sent does not fit we will park on the street and use our trolleys to load and manoeuvre the items.

Insurance & accidental damages

Firstly we do not cover you for accidental damages whilst we are loading or manoeuvring the items. We are not an insurer, in fact no removalist can insure or sell you insurance neither. we do have insurances policies that will protect us and you to a certain extent, 20 million public liability, workers compensation and 200k goods in transit. If we damage your home or building we are covered by our public liability insurance and will liaise with the insurer to have it rectified. In the event there was an accident on the road with our truck whilst your belongings are in it and some of those items were damaged we would be covered and will liaise with the insure to have them fixed or replaced. But under no circumstances will we entertain any damage claims to second hand items that are not new in the packaging.