Our Terms and Conditions – T’s & C’s
Terms Of Service
Important please read all points.
- Piano moving is not included in any of our services we offer.
- Online promotions are subject to these terms and conditions
- 5% discount is offered from the total on the day when paying in cash and booking online!
- Free plastic Mattress wrapping is upon request, please advise the movers on arrival.
- We charge in 30 minute increments, per half hour “phh”
- There is a two hour minimum charge on all relocation services
- There is an additional 30 min Callout fee payable when booking.The fee is not a deposit not deducted or refunded.
- Locations outside of the Sydney Metro, ie: Central Coast, Wollongong will incur, travel time + a fuel levy, we use google maps
- Credit card payments will incur a 2.5% surcharge. We accept VISA, MASTER CARD & AMEX
- Toll Charges if used will be added to the total, prices are standard – M5 $15. M4 $15, M2 $20, M7 $20
- Extra plastic / bubble wrap wrapping you require beyond the free offer will be added to the bill. prices vary per item.
- The time is charged up until the truck is swept out, the equipment strapped in and blankets folded.
- We make no guarantee that the height of the truck we send will clear any parking areas.
- There is a 3 hour window for arrival on all moves, ie: if you select 7am, ETA is between 7am – 10am we will call prior.
- We do not insure you for accidental damages to second hand furniture or appliances.
- We make no guarantee all items will fit in just one load, if it all does not fit you may request a second trip.
- We do not guarantee that any job will take a maximum number of time. we charge by the half hour, per 30 minutes.
- Payment is due on completion only, no accounts, cheques or EFT options are available for pay later scenarios, we recommend being prepared, No late ATM runs! The men need to get going and onto the next job, delaying the payment will incur extra time charged to the total, we appreciate you understanding this.