Terms Of Service

Quick Move Terms and Conditions

General Terms

  • Safety First: We reserve the right to refuse to move any items we deem unsafe for transport.
  • Follow Instructions: To avoid any mistakes, please ensure a responsible party is present on the day of your move to provide instructions.
  • Respectful Service: We reserve the right to refuse service if we experience any form of abuse from clients.

Moving Rates & Minimum Charges

  • No Callout Fee: We do not charge a callout fee for our services.
  • Minimum Charge: There is a minimum charge for our services that covers a specific time period.
  • Half-Hour Charges: After the minimum charge is exhausted, we charge in half-hour increments.

Arrival Times & ETAs

  • Arrival Window: We provide a time window for our arrival due to traffic uncertainties in Sydney, which will be communicated in your booking confirmation email.
  • Real-Time Updates: During this window, we kindly ask for your patience. We will notify you via call or text with our estimated time of arrival.
  • Same-Day Bookings: For same-day bookings, timing will depend on truck availability, and you will receive the first available truck.

Truck Size & Parking

  • Parking Reservations: We recommend reserving parking for our truck to save time and money on the day of your move.
  • Height Restrictions: Our fleet includes various vehicle sizes, and we cannot guarantee clearance for height restrictions.
  • Parking Infringements: If parking in a no-parking zone is necessary to complete the job, any fines incurred will be added to your total.
  • Truck Loading Capacity: Each vehicle has different loading capacities. We cannot guarantee that all items will fit in a single load, even if the weight is acceptable.

Insurance

We highly recommend obtaining your own insurance policy for added protection during your move. Our insurance only covers items while they are in transit in our truck, meaning that any potential accidents during the lifting and loading process are not covered.

Although we prioritise the care and safety of your items, accidents can happen. If your items hold significant value or sentimental importance, securing your own insurance from a reputable provider is advisable, as we cannot offer insurance for this part of the move.

Insurance Coverage Details:

  • Goods In Transit: $100,000
  • Product & Public Liability: $20,000,000
  • Pre-Wrapped Items: No insurance coverage is offered for items pre-wrapped or packed by anyone other than our staff. Claims must be made within 24 hours of the moving date.

For your peace of mind, consider investing in your own coverage to ensure complete protection throughout the entire moving process.

Optional Extra Wrapping & Boxes

  • Free Padded Blankets: We provide soft padded moving blankets at no additional charge for all moves.
  • Specialty Wrapping: For fragile items, we recommend optional wrapping for extra protection. Prices are as follows:
    • 1-2 items: $30
    • 2-4 items: $50
    • 4-7 items: $75
    • 7-10 items: $100
    • Unlimited wrapping: $150
  • Limited Moving Boxes: We carry a limited supply of moving boxes priced at $5 per box.

Moving Within the Sydney Region

  • No Additional Charges: We do not impose fuel levies or callout fees, and time starts at your location, finishing at your delivery address—potentially saving you hundreds of dollars.

Moving Outside the Sydney Region

  • Fuel Levy: A 10% fuel levy and travel time charges apply for moves to or from locations outside the Sydney Metro area, including areas like the Central Coast, Wollongong, and certain suburbs like Avalon and Camden. We use Google Maps to calculate return travel.
  • Free Fuel Zone: If you’re unsure about your eligibility for the free fuel zone, please contact us at 0487 399 669.

Road Tolls

  • Toll Charges: Any toll charges incurred during the move will be added to your total and detailed on your tax invoice. Current toll rates include:
    • M5: $15
    • M4: $15
    • M2: $20
    • M7: $20
    • Cross City Tunnel: $12
    • Harbour Bridge: $12
    • M8 Tunnel: $20
    • North Connex: $15
      Note: All toll prices are subject to change without notice.

Fatigue Management for Stairs & Difficult Access

  • Managing Fatigue: To ensure the health and safety of our team, a fatigue levy may be applied if the relocation involves excessive challenges, such as numerous stairs or difficult access.
  • Fatigue Levy: This fee is a one-time charge of $50 per mover and will be included in your final receipt.

Payment Terms

  • GST Inclusive: All payments are inclusive of GST.
  • Payment Methods: We accept most credit cards (VISA, MasterCard, Diners Card, and AMEX), with a 2.5% surcharge. We do not accept cash, cheques, EFT, Osco payments, or “pay later” options.
  • Receipt: A receipt for payment will be sent via email immediately after approval.
  • Authorization: By accepting our terms, you authorize the bank card entered to be debited for any amounts due for the services provided.

Cancelling and Rescheduling Your Move

We understand that life can be unpredictable, and circumstances may require you to change your moving date. This is completely normal, and we want to assure you that we’re here to help. If you need to reschedule your move, please don’t hesitate to reach out to us. We will do our best to accommodate your new plans without any extra charges.

  • Cancellation Fee – Prior to Moving Date: We will refund any money paid, less a $50 cancellation fee, if you choose to cancel before your moving date. To process your cancellation, please send us a written notice by simply replying to your booking confirmation email.
  • Same-Day Late Notice Cancellation Fee: In the event of a same-day cancellation, we must retain your deposit or minimum charge, as we have already allocated the truck and crew for your move. We appreciate your understanding in this matter.
  • Written Notice Required: To ensure we manage your request accurately, please communicate all changes in writing. You can do this by replying to your booking confirmation email or sending us a text message to log your cancellation.
  • Free Rescheduling: We empathise with the challenges that come with unforeseen changes, and rescheduling your move is completely free. Simply reach out to us via email or give us a call, and we’ll be happy to assist you in finding a new date.

Your needs are important to us, and we are committed to supporting you during this time, ensuring your moving experience is as smooth as possible.

Contacting Us